Pronto Pizza

Great food and nice people.nSlow delivery service .

This owner has no concept of customer service. We ordered a large plain Philly cheese steak through grub hub and received a small chicken cheese steak with an absurd amount of peppers and onions that was incredibly soggy and inedible. I called and spoke with counter girl who assured me they would send out the right sandwich immediately and apologized. She declined my offer to drive over and pick up new sandwich and return wrong soggy one. A few minutes later the owner called back stating he would not make the exchange and blamed either grub hub or us for selecting the wrong sandwich. We did not select the wrong sandwich and even checked it over before processing the order. I tried to explain this and he began shouting and insisting it was not his fault but ours or grub hubs. He stated if he fixed the mistake for us he would have to do so for every customer. I informed him my mom orders from there a minimum if 3 times each week and asked if he wanted to lose that business over a 6 dollar sandwich. He never answered but continued to shout. It was apparent he did not care about customer loyalty. I told him I would place the incident on his reviews on line and he told me go ahead but don't lie and let everyone know it was my fault the sandwich was wrong not his. The entire interaction was disturbing, disrespectful, and inappropriate. Even if the fault was with grub hub or the customer, his response was inexcusable. This man has obviously never heard the customer is right and cares nothing for basic respect of a loyal customer. Nobody should pay for a restaurant order and stay hungry because they received food they did not want. But that is what happened here. In addition to being the wrong sandwich it was soggy and gross. It is not at all uncommon or inappropriate to send food back in a restuarant that is in correct or unpalatable but not here. The fact that he said if he did it for us he would have to do it for everyone shows me this behavior is regular for him. So if you choose this place you better hope the food was not as subpar and soggy as mine and that you, they, or the delivery app make no mistakes because you will be stuck hungry despite paying for a dinner you can't eat, and get screamed and hollered at for bringing it to the owners attention. Unbelievable. It goes without saying that was our last time ordering from here, not that the owner cares.

Awesome customer service, food very good..

We order from Prontos a lot. This time is our last time. Order our food at 7:15 we were still waiting at 9:15. I called a few times and driver was on his way. By the time he got here we were ready for bed. We cancelled our order. Hope the driver enjoyed our food!!!!

Great place food very good definitely stop by.