Walmart Auto Care Centers

They cant change oil at all they messed up my car

Sunday September 8, 2019 I have been to the Belen automotive Walmart several times to do my oil change. So, I decided I wanted to do business with them for tires. The first time I went to attempt to give them business for this, there was only one other car in the stalls and several men walking around the garage, and it took 20 minutes for anyone to come to my car. By this time, I didn't have enough time to stay for all I wanted to get done. The second time I attempted to give them my business, the man on the phone was rude, had to be prompted for questions about warranties, how long it would take for the tires to come in, and left me on hold for ten minutes without actually putting me on hold so I could hear his conversations with all the other costumers. I just wanted a quote. When he finally did get back on the phone, he tried to tell me then didn't have those particular tires in store or online even though I was looking right at them on my computer. Don't try and pass off not wanting to do your job as "We've been really busy." Everyone gets busy. That's life. I will be taking my business elsewhere for both oil changes and all other mechanical work from now on.

Had a great experience here. I had to go to Belen from the Los Lunas store because our battery was out of stock there. In the Los Lunas store the line was long and there was nobody at the counter. The phones were ringing off the hook and a worker from outside peeped hos head through the window to answer then went back to working on a car. He did this THREE times without addressing the people in line to tell us someone will be right with us or never called for help. After finally getting help we are sent to Belen and the gentleman "Arthur" helped us get the battery we needed and went out of his way to double check the size when we noticed our old battery was a different size. There were no lines and the employee was very nice. We were in and out in less than 10 min. From now on I will make the trip to Belen i stead of Los Lunas because I always have a problem in the Los Lunas auto department.

Took my car in for an oil change and after it was completed the sales associate gave me my keys back, did not mention that the car should be parked in a different location, went outside to where my car should have been parked and was not there. We were walking around for a while looking for it when an employee who was on break asked if we where looking for our car, we said yes. He responded it may be in the back. There it was just parked in a random spot. Was not exactly happy.

Walmart has been changing my oil every 3 months they look after my car and I feel very confident when I leave there knowing that I have a safe car to drive. And the cost about loyal change is very reasonable.