J.Jill

This store is hit and miss in quality of merchandise. Some fabrics are really outstanding but overall I think their prices are too high because their clothes are trendy, not classic. Although I'm pleased with my particular purchase because it's exactly what I needed to complete another outfit, I don't expect it will hold up for more than one season.

My wife loves this place and keeps her J Jill credit card handy when she goes in. The staff is helpful and the place has some unique clothing that makes her happy

Went in to the store to purchase clothes for my mom. Both of the women working were having issues working the cash register. I slid my card and it said approved, the money was taken out of my bank account. Because it didn’t print a receipt on their side, they wanted to re-run the transaction and told me I should be refunded soon for the double charge? I told them I would come back another time.

GOOD CLOTHES -- BAD BUSINESS! And I see I'm not the only one! Tried to return a piece that was defective for which my wife had paid full price using a JJill credit card. They would only refund the rock-bottom sale price, about half what was paid. This might be defensible if it were charged on another card, but don't tell me the company doesn't have a full and accessible record of what was actually paid on its own card. We were so mad, I took out my pocket knife and cut up the JJill card right at the register.

I love this company and their products! I have never had a bad experience.nnI get that returning something over the holidays can be a hassle. If it were me, I would have waited if it was REALLY so stressful! The time it took to look up some federal statute was likely equivalent to the time it would have taken to just stop by a local post office. I know that when working with anyone, a little consideration and respect goes a long way! For me, I get the results I am after.