5.11 Tactical

I ordered a bunnie hat and it came in good order. Very expediently. It was the wrong size(my fault) and was having trouble returning it. Couldn't seem to get the email right. Again my fault. Army vet and hard of hearing. Suddenly I received a return label in the mail in a hand written addressed envelope. Think I will shop here again? You bet.Thanks 5.11 tactical. Phil Jones

Very good location. The staff was very helpful and directed us to everything we will need.

Great customer service, even now when some retailers don't have enough staff. Good looking clothing and other items that is purpose built. I would recommend 5.11 to anyone looking for tactical or just tough good looking outdoor wear.

I went to the store in Tualatin Oregon. The lady who greeted me was not very polite and the person who came a long with me told me afterwards that she was rude to her as well. (I get it people have off days...) The store has some great quality items. (Not so much the shoes ) The EMS pants are pretty good, But because I am a female they hardly had anything I could chose from. I ended up having to make a random guess and buy online because they did not have pants with a single thing I needed: the right type, color or even size I need. I probably will only buy online again in the future as it did not seem worth over an hour drive for me.

Waited almost 2 weeks for tracking number. Spent over 1 hour on hold with customer service. No return call from warehouse, no return call from customer service. Decided to cancel order. 5.11 refuses to cancel my order because it's too far in it's process but still doesn't have a tracking number. These guys have no business running a consumer direct business. You want to be a wholesaler go ahead but until you can figure out how to timely process an order and train you CS staff maybe you should leave it to the prosn#wecanoutfityournextmissionbutcantshipabackpack