Tillys

The manager and staff we extremely helpful and nice to myself and kids. I was in a rush and the manager and a staff member tag teamed to help us get what we needed really fast. Kids were happy and able to get shoes they wanted and clothes all in about 15-20 min. The staff was a little flustered but always helpful but, I was demanding and rushing. The staff was still always polite to me and the kids joking and making the experience worth going back to shop with them again.

Wreched morning staff. They were very rude and condescending. Asked for the manager who, in turn was more rude than the original crew member. Would not recommend shopping here.

Called to put on hold a pair of shoes for a gift for Christmas and they said they had them in stock. Drive there the next day and it’s not the right size. Sucks because they were the only store around that had them. I know it’s busy because the holidays, but it was a big deal. Won’t go back.

Assistant manager extremely rude and condescending! Customer service at Christmas time should be a given. This woman was not helpful & disrespectful. I will not shop at that store again. My kid can get his clothes from another store!

Absolutely the worst customer service ever. Save your money and shop elsewhere. Poor quality merchandise. Just try and return a defective item and see how far you get. I had to contact corporate customer service and even then, only got a store credit. We won't be shopping at this chain again.