Map
Detailed Information
- Place Types Gym
- Address 105 Franklin Mills Blvd, Philadelphia, PA 19154, USA
- Coordinate 40.089058,-74.9677803
- Website https://www.retrofitness.com/location/franklinmillspa/?utm_camp
- Rating 4.1
- Compound Code 32QJ+JV Philadelphia, PA, USA
Photos
Reviews
Childcare is amazing. Only place I have felt comfortable leaving my kids in a gym. They interact with my kids and make them feel comfortable which is so important. The staff is amazing and super friendly in all aspects.
Their kid club is the best I've seen, fantastic down to earth staff. Very clean, Very convenient. Their equipment is always repaired quickly and maintained regularly. The owner is very involved and from him and the staff you couldn't ask for better service I spite of how disadvantaged the location is. This location deserves waay more recognition from corporate then it gets.
The location and staff is good but the membership and ABC financial system is so unfair. I moved from that area in May 2019 and went to cancel my membership on Dec 7, 2019. I was being charged the whole time but it was my fault. I just been charged for annual fee of $39 on Feb 18. 2020!!! According to them i canceled my membership on Jan 14. 2020 and it takes 30 days to get into effect and got hooked to annual fee. Very unfair Retro, Very.
The staff treat my daughter as if she were their own, not to mention have the best child sitting hours of any retro I've been to. There's plenty of space to work out so you don't feel cramped and there are plenty of weights so I don't have to look for or wait for things. Everyone (other members) does their thing and works out, staff makes great shakes, are friendly, and my daughter likes the kids club. Wish all the retros were like this one.
It’s the worst gym and customer service !nnThe branch near my house was closed and I wanted to cancel my membership. But the employee did not help me and told me to come back later and they keep charging me monthly. When I returned after the end of my annual membership to ask them why they keep taking money from my account they told me that they have renewed the membership automatically, which I do not know anything about this item! They didn't tell me that when I signed up and they didn't take my permission. Such as also the continuity of membership even if the branch near me was closed! They didn't tell me all that! I told her I wanted at least the money they took after the automatic renewal but she didn't help me. And I want to return the money they took after the renewal knowing that I have not been to this gym at all for many months!
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