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Reviews
Gretchen Mcafee (10/17/2020)
On a recent multi-state trip, our truck broke down in Baker City, Oregon. It appeared to be a transmission issue and as ours had recently been rebuilt, we were in need of a shop that honored our warranty. Paul's was recommended by the responding tow agency, the rental car provider, and the RV park where our fifth wheel trailer was taken. In fact, Paul's was a supporter of our warranty which was fortuitous.nnOver the next few days, I was able to meet/talk with Paul and his crew several times. Wow... great great people! They were patient, sociable and took all the time I required to explain what had happened to our truck as well as how it would be fixed. The damage was indeed warranty related and although the original shop balked at the repair, Paul insured that it was taken care of.nnAs disruptive as breaking down far from home can be, I feel blessed to have done so in the vicinity of this amazing shop. They are thorough, precise, and skilled at what they do. As a often overlooked bonus, they are damn good people.
Amy Cloudt (08/29/2019)
A big shout out to Paul and his team! Paul Townsend is an upstanding individual and business owner. His shop is efficient and honest with quality, reasonably priced mechanic work. I brought my car in for repair while on vacation, his shop diagnosed and repaired my vehicle within the timeframe needed. I was so impressed!nnI had tried to get the problem fixed before I left for this trip but had a couple of shops try to run me around. Turns out I had to drive 450 miles to Baker to have Paul fix this for me. Thanks Paul!!
Ted Browning (10/17/2019)
What a great business. Paul worked on my truck the day I called him. I was only in town 2 days for work. Everyone else in town were scared to take my heater problem. Thanks again Paul..
BobSeattle OAT Guest House (06/21/2019)
When our Honda Odyssey broke down on I-84 we were desperate to get back on the road to meet an important deadline. Unable to get it repaired in time, Paul's had the ONLY available rental van in Baker City (or anywhere nearby, for that matter). Despite the fact that it is a 'loaner' car & integral to his business (& our car was taken to another shop for repairs), Paul was kind enough & sympathetic enough to let it out for more than a week. It allowed us to complete our 'mission'.nnNot only that, the van was a *sweetheart* to drive and the rate was a steal! My biggest complaint is that i can't give them TEN stars.
Katey Blehm (06/22/2018)
We are from out of town. We were pulling our trailer when our car got stuck on the side of the road. We had all the symptoms of needing a new transmission.nAfter thoroughly checking our car out, the guys at Paul’s ended up simply changing the transmission filter. They were professional, kind and honest (they could have easily sold us a new transmission as that’s what we were convinced we needed).nEvery person that we encountered (everyone at Paul’s transmission, Sean at Superior Towing, Bob at Auto Ranch) in this awesome town was amazing
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