Cherry Hill Volkswagen

Amazing experience with the service department. Bob Redles knows his stuff and helped me out in assessing the necessary repairs needed for my vehicle. Despite this being a very busy service department, Bob will always get back to you. Thank you!

Incredibly helpful and easy to work with. I had the opportunity to work with Tom on my car buying journey and he was great all the way through. Quick to answer any questions I had and very thorough. He also helped me to get some cross bars added on my new atlas before I picked the vehicle up. Great experience and they really made me feel as if I was joining a new VW family!

My first vw. So I don't know yet what the service is going to be like. But I did have an issue with the temp tag. It was installed with the wrong screws, so this wrecked the inserts. I called Cherry Hill vw. They had them in stock. Only 2$ a piece, but they didn't warrant it due to me purchasing the vehicle at another location. We tried to purchase the vehicle there, but they would not negotiate. So we drove 2 hours to Maryland to save 9000$ yes 9000$ same exact vehicle. But I will give them another chance to see how their service department is.

I came in to NJ this week from upstate NY, and on my trip, ran over something on the road which caused severe damage to my car. When I called Cherry Hill Volkswagen, I was told there were no appointments available for a whole week, but that I could drop my car off, and that they'd try to get to it. Within hours, they not only got to it, they worked with my insurance company, clearly and regularly communicated with me, and expertly diagnosed and repaired the damages. They were about as good to deal with as anyone could expect. Benny and Kevin were especially kind and thoughtful, as I was here to attend a funeral. If I could give them 10 stars, I would.

I recently called to have my car serviced for a recall and to also schedule an appointment to have my seatbelt light issue looked at. The woman on the phone was not helpful at all. When she asked for my VIN number, and I said I would have to retrieve it from my car, she told me I would have to call back Bc she has another customer calling in.....now this was my first time contacting this dealership Bc I bought my car in Turnersville but I could not believe that she would not allow me the time to get my VIN number, she explicitly said she had another call coming through and I would have to call back. Also since I started a new job, I don’t have any PTO time to use. I work 7-5 and she advised I could only pick up a loaner in the morning from 7:30-10:30. I asked if I made an appointment, dropped my car off the night before, why couldn’t I pick the loaner up then....she stated Bc that’s the rule and there’s no bending it. Now when I brought my car to Turnersville for the seatbelt issue ( yes it’s happening again ) they had my car for 3 days....so tell me, how is someone supposed to get their car serviced if the dealership won’t help them in any way? I left a VM for the service manager from Saturday morning...it’s currently Tuesday night and still no call back. This is how you treat customers who bought your brand of a vehicle? I’ve had my car for a little over a year and I’m ready to sell it privately JUST SO I don’t have to deal with VW’s Customer Service. It’s absolutely not “exceptional”.