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Tesla

1605 NJ-70, Cherry Hill, NJ 08002, USA
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Reviews
Andrew Swiecicki (10/29/2020)
When I bought a Model 3 one of my concerns was that servicing the vehicle would be difficult. Luckily I haven't had too many issues with my car up to this point (16k miles). For the past couple of weeks I've received intermittent messages on the touch screen saying service was required. So I made an appointment and they said it could take anywhere from a couple of hours to a day to complete the service. Well its been 4 days and I still don't have the car. I should also mention that I requested a loaner and they said they didn't have any at the time. And now the Tesla App is saying that my car will not be ready for another 7 days. Update: Tesla just called me back and said the car will be ready sooner than expected. I do appreciate the offer of the loaner and will not take them up on it at this point. I asked them to rotate the tires so I don't have to return again soon. If they take care of that I will remove this post and up the rating to 4-5 stars.
hansel tan (10/21/2020)
I came here to test drive the Model Y and partly to convince the wife and leave ICE. The visit is definitely different than a regular dealership, the lack of salesman trying to get me to trade my car and going home with brand new car is such a relief. Definitely planning to get a Model Y sometime next year.
Kyle Cross (07/24/2020)
The Tesla experience is unlike any other major car dealership. There's no pressure, no annoying salesman forcing a car onto you, and no numbers discussion. I'm sure all the employees are great here, but if you can work with Brent or Andy, they both made my experience so much more enjoyable. Their knowledge and willingness to share their living situations (with a Tesla) help you get a better idea of leaving the gas car world and going to an EV - I found this to be super, super helpful. I can't wait til I own mine!
ls1t56 (09/08/2020)
Love the car! HATE the service!!!nnPick up the car (Nov. 2019) and felt a vibration on the way home about 45 miles from my house). Bought the car back to service with ~ 150 miles on the car. Service would not cover the tire, Sales department is no help neither! Service indirectly blames me for internal tire damage grant there isn't a scratch, dent or bump on the tire or wheel. After lots of back & forth with the service dept. John, the service manager agreed to help me send the tire back to Continental Tires based on a claim I created. I will pay for the replacement tire for the time being and will be reimbursed if Continental find the tire to be defective. Couple of months goes Continental told me the tire was defective and credit was issued to Tesla at corporate, I relay the same message and claim number to service a few time but no reply. I've told service at Princeton & Union but no one can help or direct me who to contact..You can not get anyone on the phone only text! It's now Sept. 2020.
Domingo Hernandez (10/14/2020)
Don't even bother getting service here. I purchased several different luxury cars in the past and I do have to say this was my worst experience when it comes down to service. For starters, they do NOT care about the customer's inconvenience. Second, they do NOT stand by their products. Third, they make it obvious they are there ONLY there just for a check, not to actually work for it. Fourth, they have BS excuses for everything. Like I told them, its not my problem that they don't hire reliable and competent people, so those excuse do not provide me with clear explanations for why the service wasn't provided in a professional competent matter. If you do buy a Tesla and need service, take my recommendation and go somewhere else. I'm sure there are more competent people working for Tesla at another location.
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