Stereo Shop

Let me start by saying it takes A LOT for me to give a business a bad review. I understand the frustration of trying to make every customer happy, and I'm not usually one to complain. It's a lot to read but I wanted to explain everything.nnI originally chose this shop for my remote start because when I came in to inquire about it, the older gentleman I talked to was very understanding of my concerns about my vehicle being a diesel. He completed explained how it all worked and not once made me feel like he wasn't taking me seriously. We were pretty excited when we dropped the truck off to them. The installer was there when I dropped it off and seemed to have an attitude. I didn't think much of it at the time, assumed he must have had a bad day or something. When I came to pick it up, the older gentleman was there again. He walked me through all the workings of the remote starter, everything it does and how it works. He was very professional. I thanked him and paid the bill. I left to go pick up a friend to drive my other vehicle home. When I came back and got in the truck I noticed that the gear selection indicator (P R N D L) in the instrument cluster in the dash was slid down and unreadable. I went in to ask if they'd look at it, I assumed it must have shook loose during the installation. The installer immediately cut me off and said it was like that when he got in to pull it in the shop. Which I thought odd since I would have noticed it when I drove it there. But, I'm pretty understanding so I figured maybe it was. He said he never even took the dash apart, simply went under it to hook things up. I believed him and again figured maybe it was a coincidence. I dropped the truck off to my wife at work (it's her truck) and she was very upset about it. I defended them which upset her more. Then she noticed the side of the dash wasn't clipped in all the way. I thought that strange since he said he hadn't needed to take it off. On her way home, a wire fell down from the dash and got hooked on the brake pedal. I again defended them saying it wasn't a big deal and I would zip tie it up and everything would be fine. She called them to try again to see if they would look at the dash. After talking with the installer about it he mocked her saying that the other day he had a customer blame him for a flat tire after a radio install. She told him we would not be coming back for any more business. He told her I guess that's part of the game. I found that to be very unprofessional. Then today when I pushed the parking brake pedal the entire unit fell out from under the dash. It wasn't secured to anything under there, was just stuffed in. I definitely wasn't going to take it back so I decided to fix it myself. I got the dash off much easier than expected and noticed I wire was run up to the headlight switch harness and tapped into the wire for the parking lights the unit flashes the lights so that makes perfect sense, but it's located in the top left behind the dash. How did he get that there without removing the dash? I then noticed what I assume is an antenna wire for the remotes runs up through the dash and up the pillar, again, how did he get that through there without removing the dash? What's strange is I had absolutely no problem with him removing the dash, I assumed it was required. So why did he claim he didn't take off the dash? With the dash off it was very easy to see where the gear indicator was and how it inadvertently got pulled down when a wire was pulled on. A wire that would have been in his way. So it likely got pulled on when he was moving wires out of his way. It took me two seconds to reach in there and push it back up. So now I've taken the dash apart and repositioned the unit and secured it in place. And fixed the gear indicator. So what exactly did I pay $200 in labor for if I had to redo all of this??nMy biggest issue is the complete lack of professionalism on the part of the installer. We will never do business here again. Which is unfortunate because I really liked the older gentleman.

The best Auto start. Awesome staff. They laugh at me for setting the theft mode by touching the lock button inside instead of the remote. My car stayed at work for 2 days till an employee went and unlocked it. Thanks guys.

Excellent customer service and dedication to helping me get the right care starter replacement. Prices and labor are outstanding. I have been in Minot for over 20 and they have treated me right every time!

Great place to replace Astrostart key fob, quick and efficient.

After the car accident (wasn't my fault), they came and removed my auto start and will finally put it back in my new car.nThanks guys.