Frank Fletcher Subaru

Great customer service! Very knowledgeable and trustworthy staff in the service department. They took care of everything I needed.

Came in for service this morning. No mask wearing.nnThe employees all have their masks off inside. They'd slip them on if a customer came in, which is something, but pointless if they aren't wearing them otherwise while inside.nnThe service techs drive customer vehicles without a mask. If one was asymptomatic, they could spread covid all through a customer car and easily infect the poor person once they drive it home.nnI am getting my vehicle serviced and chose to walk around outside as they aren't utilizing best practices to ensure customer safety.nnI will stick to driving an hour south and get my vehicle serviced at Adventure Subaru.

Exceptional buying experience all the way around: I have been looking at cars here for a while and every time I stopped by Daniel Vang would walk out and answer any questions I had about vehicles or financing options, without any pressure to test drive or buy. When I finally found one that caught my eye, Daniel set me up for a time to come look at it, discuss the car in more detail and offered a drive again without any pressure or pushing. Daniel was very knowledgeable, kind and fun through out the entire process. They were also very transparent about the car's record --maintenance and otherwise-- both before and once they got it, making sure to review it with me and ensure I knew what all had been done with it since the start. When I finally decided to buy, they worked hard to find the best financing and deal while keeping it in my price range, again without pressure to buy if it wouldn't be a good fit for me. They took the time to read through each form I was signing, explaining all the details in the fine print, and answered all questions clearly before signing. Their financing individual also was very knowledgeable about the car, my financing plan, and did not at any point try to push add-ons I didn't want or didn't need. I'm very happy with my decision to buy with Fletcher Subaru team and Daniel Vang, and recommended their expertise and buying experience to anyone looking for a good deal and great service

Frank Fletcher Subaru has always taken great care of us! I wouldn't buy or service a Subie at any other dealer. Great experiences and wonderful staff!

Edit: They corrected everything after this review.nnI don't normally leave reviews but this was the worst new car buying experience I ever had! Drove the hour and a half up there to get our new Ascent, worked 3 days to have everything ready so we could sign and drive and not be there two hours since we had our 2 year old son with us. We arrive, car isn't ready, paperwork isn't right, car was dirty, trim was dented, tape gunk and water spots all over the windows, cargo cover was missing, and it had 550 miles on it! We ended up spending 2.5 hrs there with a screaming toddler... They promised to get us new trim and cargo cover, get a call a week later verifying address, that was two weeks ago, no contact and will not return calls. Travis our salesmen is a complete joke, won't return calls or texts. They have their money and now they just don't care, no service after, buyers beware!