A&W Restaurant

This was my first time eating at A&W and I’m not impressed. For one the environment doesn’t feel very welcoming, I also wasn’t greeted or thanked, menu needs to be updated to represent what’s online. Also the speaker system needs to be replaced in the drive thu, My order probably would have been correct if So...Honestly I don’t think I’m willing to give it a second chance especially when there’s so many other burger restaurants nearby.

Employees were right outside of the drive through smoking and not wearing masks. Took 18 minutes to get a burger basket and 3 piece chicken tender basket. 4 different people that ordered after me were served before me. Terrible customer service.

I visited there August 22, 2019. It was hard finding a table that was relatively clean..The bun on the cheeseburger was hard as a rock....They were out of hot sauce for the next customer. Root beer float was good:)

October 22, 2019. Arrived in drive through, ordered two kids chicken tinder meals with root beer floats. Employee interrupted to tell me that a 7:40 they had no ice cream. Not until tomorrow. Ordered two kids root beer without ice then a three piece chicken tinder, and last two large root beers without ice. Received the four root beers all with ice. I was going to get my kids ice cream elsewhere to make floats but not tonight. Several minutes later I got a large bag of chicken sliders. Had to knock several times to get someone’s attention and the explained to the young man the order was wrong and repeated my order to him three separate times and waited several more minutes. I then received a large bag and a large box agin not what I ordered. They had to remake it a third time and offered my money back. I accepted and pulled into a parking spot to wait. By then my kids has to go the bathroom so we go inside. As we come out the food is ready and so is the refund. All but 3.25 of it for drinks???? Leave and realize no mots apple sauce, no kids toy and I don’t think I will ever come back. Not one part of my order came out right with 35 minutes and three tries and what ice cream restaurant cleans and shuts off their ice cream machine at 7:45. I wanted 4 root beer floats. I got 0/4, two kids meals again 0/2 and three chicken tinders not a meal. Big box with lots of French fries. 0/1. So 0/7 in orders complete. The last time we ordered here had almost the same experience complete with no ice cream mid afternoon.

Took 28m to get a burger and fish taco. No explanations. Not going back