Acura of Springfield

Smooth sales people smooth... In a very good way smooth.. not a rough sort of pushy you find commonly, but with tact.

We were extremely disappointed with the service department at Acura of Springfield. We took my wife's MDX in for an oil change. Our appointment was at 10:00. As we waited, the service tech came to the waiting room and told us the tires were at a point they needed to be replaced. We agreed and asked how long it would take. We were told about 30 minutes. Because of the short turnaround we decided to let Acura of Springfield sell us new tires and replace our old ones. We were given a loaner and told they would call us when it was ready. We left at about 10:45. At 1:45 we called to find out what the problem was. We were told they were behind and were short of help. Why is it there was plenty of help when we had the vehicle serviced, were told we needed new tires, but after they had us on the hook for around $1,200 they suddenly don't have enough help. No one ever bothered to call and let us know why we were waiting over 3 hours for new tires. We finally got our vehicle back at 2:30. Someone needs to look into the practices of the service department at Acura of Springfield.

Bought my RDX here five years ago. My car has been in different Acura dealer/service in other states and Springfield, MO has the best service I have had. The showroom as well as the costumer waiting area is clean and organized not to mention they provide Starbucks and panini!

Very nice guys in the service department. Excellent waiting lounge.

We came in for a 3:30 appointment to test drive the 2014 tdi Passat after test driving other Passats all day and much prior research.nChip was warm, engaging and professional. We had our little ones with us and he was impressive with them.nnDue to company recently being bought and no longer under Jay Wolf management, things like tags and GM signatures were a little hard to come by after 5:20 p.m. necessitating our return after the weekend. On Monday we were informed the computer lost our deal, and had to be rebuilt. So we waited on tags and more paperwork for 1 hour 20 minutes.nnThis actually worked out for us as the Passat had a bad heater core and needed replacement as we learned on our first drive after paperwork was completed.nnWe are grateful to Tim, the service technician, who listened to us describe the heating issue, recommended it be looked at, and I believe gave up his lunch break to do so. 5/5nnChip worked tirelessly behind the scenes to make sure we were taken care of. He went above and beyond. For only being part of the Acura team some 22 months, he has a wealth of customer service experience to dip into that other salesmen cannot match. 5/5nnAdam in financials assisted us in finishing our paperwork and was the most trying individual to work with. We paid in full, by check. He did not give directions to his office to meet him.nAdam had a hard time even pulling out a chair for me. I was holding a little one and paraphernalia. I had to request he do so after he began sliding paperwork across his desk, requesting signatures and never making eye contact with me whilst knowing I was still standing, unable to pull out a chair for myself. In addition he was critical of my efforts to ensure my spouse's information was included and correct. 2/5nnWe stated our price point and Acura met it. Chip and Tim were exceptional. Heater core was fixed properly without a charge to us. We left after 5 hours on Monday without our vehicle but Acura fixed it and Chip personally delivered it to our home Tuesday evening. A 45 minute drive. We highly recommend Acura of Springfield overall, whether car shopping new or used. 5/5