Joe Machens Dealerships

The Toyota division has provided very quick service and provided a loaner car while the work was veing done. Maintenance appointments and recalls are serviced with attention to detail and professionally.

Great place to wait while MAINTENANCE work is being done. It seemed kind of a long wait for 10,000 mile service, over an hour and a half but maybe because it was a Saturday? I would like to see more workers wearing masks but their friendliness almost made up for it. Terry, my service agent went above and beyond to call me to see if a mug he found was mine. It was. I returned and they got it for me.

Those of you that know me know that I don’t post anything of a personal nature on Facebook very often. That is generally for two reasons. 1) I view Facebook as entertainment. I don’t go to Facebook for news, I don’t go to Facebook to make me feel better and I don’t go to Facebook for any kind of fact. 2), I know Facebook for what it is for me; It allows me to connect with people that I haven’t connected with in a long time and have a broad stroke of contact with all the people in my life.nnI have even been criticized by some of my friends for not taking more of a stance on issues that they know to be important to me. Today changed that…nnThe long and the short of it is Garry and I were looking at buying a car. A jeep in fact. I had found one that I thought that Garry and I would both like that was at a dealer in Columbia. Fast forward, that dealer was part of the Joe Machens Group. The Joe Machens dealer in Columbia had the vehicle and the Joe Machens dealer in Jefferson City tried to get the Columbia dealer to drive it to JC so we wouldn’t have as far to see it. When that failed, I contacted the Columbia dealer, gave them all of my information, told them I was interested and even gave them a card number to put a deposit on the vehicle to hold it. They had a deal.nnDuring the process I spoke to several people at both facilities but only mentioned my husband to one, the person that told me he was the General Manager at the JC facility. I learned that he was actually a finance person. Not the general manager.ufffcnnHe disclosed that the Jeep was originally going to be wholesaled so I wanted to find out what issues it had before we made the trip to Columbia from Linn (Just about an hour each way). He was unable to tell me what the issues were so I asked who the sales manager or gm at the Columbia facility was so I could ask. (We never truly got any answers to that question).nnI was then contacted via text by a salesman and I posed the question to him. He was also unable to answer the question. When I again asked to speak to a manager or gm, I was told by Darrell “Coach” Simmons that the manager had instructed him to handle it. His tone and manner of delivery was quite off-putting and my statement to him was “ I am the customer you can’t talk to me like that“. To which Darrel “Coach” Simmons replied “F@&K YOU F@&G@T!” This tells me that the information that I gave the finance person at the Jefferson City Joe Machens dealership relayed this information to someone at the Columbia dealership pointing to a systemic problem with Joe Machens Group of dealershipsufffcufffc. I am beyond words as to how so few words in our language elicit the feelings I have about that word.nnIn closing, if Darrell “Coach” Simmons is in YOUR social circle, I can assure you I don’t want either of you in mine. Car dealerships have a bad enough reputation and Dealerships such as the Joe Machens Group that allow this kind of language to customers hardly helps. If you are considering buying a vehicle, please avoid the Joe Machens Group of Dealerships.

First class service ... with honest service assessments. Recommend service department for Columbia area. Had my Lexus serviced ... Mr Story very helpful. Shuttle drive is a greay guy.

Can handle alittle hardball negotiations like champs without letting it become personal or overly emotional, very professional if they come up with a money-back trial period they'd be perfect. Will probably continue my relationship with machens for the foreseeable future.