Joe Machens Nissan

First time buying a (new to me) car in many years. They paired me up with Mark Holder after an initial online inquiry I made which was promptly and professionally handled by Shawn.nnMark made this a very satisfying experience. No pressure, offered a number of different options, listened far more than he talked, and when I decided on my vehicle, the process was smooth and straightforward. He did a great job of explaining everything. In the end, I left with a fabulous truck and feel good about the entire interaction with Mark and the rest of the team there.nnI highly recommend Mark Holder and Machens Nissan.

Great place and great experience! Dave Wilson was very helpful, and got me the car I needed at a price I can afford. The car had to come from St. Joseph, but he got it there quickly! Well done!

I have been a customer of Joe Machens Nissan for several years and they have been great. Scottie Glasgow has been a great salesman to work with. I have bought several cars from Scottie with no pressure and he has always been upfront and honest. I will definitely be calling Scottie when I am ready to buy another car.

I don't like to leave negative reviews even if I had a bad experience but this experience really took the cake for me. I was in contact with Ivan regarding a few used Nissan Rogues at this location. He was a great help and he responded quickly, answered all my questions and just provided fabulous service. The sales manager, Tom, however, was very rude and he was absolutely disrespectful. I understand that there are some prices that are non-negotiable, however, there is a proper way to speak to potential buyers and this was not a great experience for me. If one vehicle was not within the price I was offering, I would have liked to look at other vehicles but his behavior told me that he was not interested in selling to me. I wanted to look at some of the other dealerships around the area first before I purchased the vehicle at this location, I didn't even ask him to hold it for me, I simply stated that I wanted to look at the other vehicles first. His response to me leaving was unacceptable. He slammed his hands on the desk as he was getting up to leave, and made sure to crumple up the document with the pricing details within my vicinity so I would hear it. These tactics are outdated and they come across as unprofessional. I ended up purchasing a vehicle at the Ford location and they were more than willing to work with me and their behavior was exceptional.

This was my first time financing a car, and I went in with a lot of hesitation not knowing specific terms, any precautions I should take, etc. (Google only helps so much, you know.) I made it painfully clear I needed a bit of grace and some time to process, and Tyler and Trey were incredibly understanding. I didn't buy the first day, and they didn't push me to make a choice sooner than I wanted. I can definitely say the entire process of buying and financing went smoothly all because they were willing to go at the speed I required. They answered every single question I had, and I can't thank them enough! I drove away with a great sales experience and a car I love.