Michael Kors Outlet

Apparently not a place for foreigners....very rude people, I won't come again

Really very bad experience . I had to proof that I can return the shoes because the sales associates couldn’t read the receipt right ..... Really disappointed by customer service level

TERRIBLE EXPERIENCE. I had just bought two new purses and a watch as a gift. I asked if this gift was not liked could I exchange or get a refund I was told YES! Then I obviously got it resized because 80% of people’s wrists are different sizes. I go back today because it was not liked and I was told by the store manager (MEGAN HILL) that nothing can be done because the chain links were taken out which made it a customized piece. Now because her employees weren’t taught proper store education I’m out a 200$ watch I can’t do anything with. 0/5 experience.

I thought the staffs there should like all the other shop staffs to help the shopper to have a good experience to shop. However, I don't think this Michael Kors store thinks the same way.nWe were there during the weekend, and yes, there is a lot of people. We were window shopping first and found a lovely shoes we are interested. Walking in and asking for that shoes. The staff didn't even finish listening our questions and asking us to find it at the end of the show room. After some researching, we can't the same kind of shoes with the size we want. We tried to ask another staff, however, she is busy to check out at the cashier. No one helps. We end up out of store with a lot of questions not answered. Luckily, we did find a pair of shoes as lovely as theirs, but way cheaper than MK. Shop around. You don't have to shop there with annoying staffs.

Bought a purse/wallet from a store location about six months ago and absolutely loved them! The cashier told me to make sure to keep my receipt since they both came with a one year warranty, so I did. A week ago, my wallet started coming apart at the seams. I didn’t think it would be an issue since it was still covered under the warranty. I called and spoke with a representative who helped me file a claim to get it replaced. Unfortunately, that was the end of my positive experience with this company. Today I received an email stating that I would NOT receive a replacement wallet and would only get a $20 gift card to put towards my next purchase. I called back and requested to speak with a supervisor and was told only one supervisor was on duty, so it would be over a 30-40 minute wait. I said that was fine and I would wait. While waiting, the rep also advised the supervisor wouldn’t be able to do anything, specifically saying they wouldn’t even give me a coupon for my next purchase (which wasn’t something I asked for...all I wanted was a replacement as promised). Sure enough, the supervisor didn’t do anything, she actually had a huge attitude and argued with me versus listening to my concerns. Overall, I’m incredibly disappointed with the poor service, terrible product quality, and shoddy warranty replacement program. I will no longer be shopping from Michael Kors and will encourage my family/friends to avoid this company at all costs!!