SEPHORA Inside JCPenney

Took my daughter in to use a gift card and all the workers were very helpful. Store was very clean

There are a couple excellent employees here that are super helpful with product usage and description and they are also very kind. Unfortunately, my last visit here ended very negatively. I was adding to my google maps contributions and asked an employee if it was okay that I captured a 360 photo sphere of the entrance and she said that was fine. I chose to take the shot right inside the door thinking it would give viewers the feel of just stepping right into the store. I was almost finished when I was approached by 4 employees telling me that I need to stop taking photos and leave the store immediately. Needless to say I was super embarrassed and I cancelled the photo that I attempted to capture. Not only that, after I kindly stopped taking the picture and was beginning to leave one of the girls made me show her my cell phone to prove that the “pictures” I was taking were erased. I obliged and then exited the store and contacted corporate. It’s sad that people have to act that way. If they didn’t want me taking a picture they could have approached me in a nicer more professional manner and asked me to stop, but they chose to be ugly, aggressive and and rude by kicking me out. I hope that they see this review and learn from their mistakes. I will never shop at this location again.

Horrible experience. The staff is either misleading or they are truly uneducated about their products. Also, incredibly unhelpful and rude.

I visited with my mom while in town and both employees knew their products very well and were so friendly and helpful to my mom. I really appreciated it! They were working around 1pm on 9/6/19. Seeing how patient they were with my mom just made my day!!

Well, I’ve only been to this Sephora once. So I might not have gotten the “full” rude experience of other customers who have been in there multiple times. The staff was nice, the lady that helped me out was around her 50’s. She was sweet and talkative. But most of the employees don’t even look like they know anything about makeup.