Green Valley Ranch Resort Spa and Casino

We have been there before and would return again.

The hotel was empty a few stragglers but a quiet evening

Fantastic resort!! Beyond friendly staff, clean and safe feeling environment down in the casino along with a wide variety of cuisine (can't wait for the buffet to reopen!). Rooms were very well kept and we felt right at home when staying. Can't wait to come back.

Sorry for the novel...My family and I planned a trip to Zion. We decided to leave a day early so I could show my friend Green Valley Resort. My 13 year old daughter and I stayed here June 26-28 and had a wonderful time. My day started off a little off. Had problems with a rental car and 2 cars later we were finally on our way. It was my daughter, my friend, and her 11 year old daughter. I called the hotel at 6:26 to let them know we wouldn’t be there until about midnight. I then called at 7:41pm because I received an email from my Capital One card that said my card was declined. The woman I spoke to couldn’t understand why it was being charged since we hadn’t checked in. I mentioned to her that did check in online but was arriving later than planned. She said no worries I’ll put you down for 1am and if it was any later to give them a call. A few minutes later, at 8:01AM, I received a call from a woman who said she was the assistant manager and she said she looked into the multiple attempts on my card being charged and I mentioned to her that the car rental place put one to many holds on my card but I could bring another card in to pay for the service charge. She said okay, the room has been paid for, we could use another card for the 40 something service charge, and she also said she would hold our room until 3AM. I said thanks and that we should arrive around midnight. So we arrive around 12:30am. I go to check in and present my drivers license and 2 credit cards. The one I made the reservation with and a new one for the incidental charges. I mentioned to her that I had spoken to someone about it. She then goes to the back and is gone for a bit. Then she comes out with what I assume is the front desk manager and another bigger guy who looks like security. He says he is refusing service and that we need to leave the property. I asked why and he said he didn’t have to explain and that we had to leave. Now we have 2 girls who are exhausted and on the verge of tears. Of course I continued to question him and his response was either “You need to leave the property” or “I do not need to share that information.” I then proceeded with, I was here last month and I don’t understand. I didn’t make a big scene and did not raise my voice. I was tired and completely confused. I have never been spoken to like that before. I then asked if I was getting my money back for what I was already charged for. I don’t recall what happened next but his demeanor did change. He then said he could cancel this reservation and book a new one with a different card and he would honor the nightly rate we originally had. I wanted to scream “REALLY!!!! NOW YOU TELL ME!!!!” But I didn’t. I said okay. He then tried to make small talk with me!!! I felt very belittled and like a criminal. Once we got to our rooms the girls were so distraught and couldn’t understand what just happened. The whole point of brining my friend here was to show her a good spot off the strip. I even recommended this place to locals and they came last week. It is beautiful here but I can assure you we will likely not be back.

Friendly staff, rooms were in really good shape. Clearly a AAA 4 Diamond level resort. Food wasn't great in the cafe and seafood restaurant, but service was great. Table games dealers we're about 90% great as we're the table games supervisors. Slot floor was well populated with popular games nice environment. Little bit confusing on the hotel layout and signage, but overall great place.