Ulta Beauty

This place is terrible and so are the employee's. If you have question's about a product just save it because the staff is not knowledgeable. I straight up left and wen't to Sephora on north Rock Rd and was pleasantly surprised. The employee's at Sephora were knowledgeable, and friendly! They were just so helpful and kind unlike Ulta's employee's. At Sephora I recieved a healthcare discount, a birthday present, and some great samples!!! After my experience with Sephora I will never step foot into another Ultaud83dude01

Placed an order at this ultra last week, for what I thought would be curbside pickup. Arrived at the store and parked right in front. I could see a good portion of the store from my car. There were 3 customers total inside, and two workers. One worker standing behind the counter and the other helping a group of two. I called the number for curbside pickup as instructed and the phone just rang continuously until going back to the menu. Mind you, I can see one of the associates standing behind the register. I hang up and wait a couple of minutes, during which time the associate who was previously helping the group of two stops and moves towards the front of the store. After about 2 minutes I call again and the same thing, endless ringing until it loops back to the menu. Thinking I called the wrong number, because I can clearly see them just standing there I double check and call for the third time. No answer, so obviously I go inside. I walk in and the associate who had been standing behind the counter begins to help a lady who just got in line and the other helps me with my order. I ask her if curbside pickup is still available at this location and she says “yes, you just have to call.” I told her I called three times and no one answered. She responds with “Oh, well there’s only two of us so we must have been busy.” Not sure if she was aware I sat there and watched them do nothing while I called multiple times, but clearly she didn’t care. Anyways, curbside pickup is obviously hit or miss based on if the workers want to do their job.

Great service! Workers were very polite and helped me find everything I needed.

Very helpful. I felt very safe inside the store and the cashier was very nice.

The staff were super helpful, and I received a free gift because it happened to be my Birthday