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Subaru Service

11610 E Kellogg Dr N, Wichita, KS 67207, USA

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Detailed Information

Place Types Car repair
Address 11610 E Kellogg Dr N, Wichita, KS 67207, USA
Coordinate 37.680492,-97.2022078
Website https://www.ridehomehappy.com/
Rating 4.1
Compound Code MQJX+54 Wichita, KS, USA

Reviews

Diana Hu (08/13/2020)

Brought my car in at 10 for a 10:30am appt to do check up, a recall, and a check on my windshield wipers. Online it was estimated as a 3-4 hour service. The service agent rather condescendingly told me that the car needed to cool down before service and that it would take until towards the end of day. I was given a ride back to my apartment. At 5pm, I get a call that my car is ready. I ask about the recall and windshield wipers, and he says that he needs to check on the windshield. Half an hour later, I get the follow-up call that they looked at it. He then tries to tell me that it is too late for me to come back to pick up my car that day, and that the driver is gone. I insist on picking up that night, and miraculously the driver actually is still at work and is headed my way.nnThe driver was wonderful-- talkative but sweet and said he kept an eye on my car because he knew he'd be coming back to get me. The service person seemed to not want to do his job, and talked down to me. I also highly doubt that they needed 6 hours to wait for my car to cool and get the service done, while forgetting about one component. I would go back here out of necessity, but not by choice.

Sam Morris (08/21/2020)

I went to Subaru of Wichita for regular service, and had a nice experience. Very clean waiting area, quick service, and friendly staff.

Taija Stegman (04/30/2020)

We contacted this dealership to take advantage of an offer. The offer is great but from the start they only gave us half the information even after we made sure to ask and make sure they had included everything since we are from out of state. Then we went to finances and it all changed and turns out they didn’t include anything. We then had to jump through hoops to get them to do their job which they still didn’t do right. They didn’t go off of our states regulations they just assumed it was the same as kansas even though it’s in the contract. Then they refused to fix anything after lying to us several times and doing a half way job when they had all the information and we took their word on double checking things. They will never get our business again even for an oil change. Even though we had a great experience with that part which is why they get a two only.

Danni Eldred (02/22/2020)

Comfortable waiting area, free ride home (if needed), friendly service personnel. Your car will be returned cleaner than when you dropped it off. Sometimes difficult to reach service personnel by phone, calls not always returned. Special thanks to Angela.

Jackstacks13 (03/26/2019)

This place is always great. Scott Thomas does a great Job with making you feel at ease. Prices are fair and I always feel like they took really good care of me. No pressure atmosphere.

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