Foot Locker

Terrible customer service from the assistant manager of all people. I'm sad to say I will never go back to this establishment.

I told them them wanted a light, well cushioned, basketball shoe. The gentleman gave me a variety of great options and I picked what I felt was best. The man helping me had a wealth of knowledge for every option. He was the only one working that day and there were 8 other customers. I was in and out quickly with the best basketball shoe I have ever worn.

Seth the manager was AMAZING! My shoes got lost with UPS. Seth helped me find a number to call to find my shoes. When that didn’t work Seth took time out of his day and tried to call himself, (terrible experience, NEVER have delivered to your house, always in store) and after UPS did an investigation for nearly 2 weeks, they said they would need 30 days to find my shoes. After all of this, I came back in and Seth reordered my shoes to the store. Was very professional and understanding for my struggles of wanting my shoes. Excellent service! Definitely will be doing business with this store!

This is my go to store for all the hottest shoe releases. Seth you the man!!!!!ud83dudcafud83dudcafud83dudcaf

I went into foot locker October 7 to get a pair of Nike Free RN Commuters. The store did not have my size and offered to place me an order, which the sales associate assured me would be in by Thursday the 12th. Today is the 13th, no shoes. The sales associate couldn't call the post office to check the status because he was the only one working. I went to the post office on my own only to find out the address to deliver my shoes (this location) was not correctly imputed and my shoes were being returned to the warehouse. When I asked for a refund, I was told I'm not entitled to a refund until 14 days pass, or the warehouse receives my shoes back. I'm out 85$, have NO shoes, and the associate who took my order refuses to admit he forgot to annotate the suite number on my shipping label. Last time I ever set foot in any Foot Locker. After being a loyal customer for over 10 years, I'm done. I will go elsewhere or shop on amazon from now on.nnDo NOT waste your time with this store.