CVS

Taking the time to write this because of the poor customer service that I received today from Dakota Dochenetz who identified herself as one of the managers at the CVS located in Junction City, KS. I ordered a lawn sign online, tracked my order the entire time, saw it was delivered and received the ready to pick up email. When I arrived today to pick my order up I gave Dakota my last name, she looked for my order and told me she did not see anything. I asked her what my options were or if I could give her ANY other identifying information (first name, order number, phone number, etc) Dakota proceeded to sit down on the stool behind the register with her body slouched and told me NO! That there was nothing else she could do for me at that point I asked for the manager, that’s when she identified herself as one. Lol I was in disbelief as she shrugged her shoulders and rolled her eyes at me and told me there was nothing else that she could do for me, and that “It’s not her fault my order isn’t there and this type of stuff happens all the time!” There was no apology for any inconvenience or no effort on her part to solve the issue. Basically I was made to feel like an inconvenience rather than a paying costumer. Thankfully another store manager came up to help Shabreese and she actually found my order after I left the store IT WAS THERE but under my maiden last name! Had Dakota allowed or even asked for more information all of this could have been avoided. The box was literally the biggest box there with ALL MY INFORMATION ON IT! Order #, phone number, first name wrong last name but regardless Dakota showed herself to be lazy and incompetent she can barely manage herself yet alone a store or department. Will be calling to speak with the store manager and cooperate office as well.

I had a great experience yesterday. The manager was very kind and worked with me on a communication mishap. He did not hesitate to make things right and I will definitely be returning!!

I would like to compliment the pharmacy staff, in particular Jodi and Jess. Purely by chance, I have had most interactions with Jodi and have always found her to be knowledgeable and friendly and willing and able to answer all questions. I've most recently run into an issue of some complexity that has been handled in a superior manner by Jess. She showed great patience and professionalism. Both of these ladies are a great asset to your store.

Very kind and helpful pharmacy staff. Went above and beyond to refill a prescription for me during the holidays. Highly recommend, excellent staff, great experience

Love going for the deals . Love the employees and love how friendly and helpful they are