Orangetheory Fitness

The staff was great from the time I walked in the door. Time was taken out to explain everything to me. Thank goodness I was told to watch the video before I came for my first workout. Saha is great and very energetic and motivating as was the group that I worked out with. I’m signed up and looking forward to my next session

Lets start off by first saying that the coaches (Marnie in particular) are what saves this company. Marnie is a GREAT trainer, professional, kind and welcoming.nnUnfortunately, OTF still holds true to the shady, robotic like behavior of gyms. Like many people I paused my membership at OTF downtown Omaha due to the COVID-19 pandemic and was pleased at their handling of everything. I’ve made the decision to cancel my membership since I help out witha high risk person and it is too risky to jeopardize their health with group workouts.nnThe response I got from OTF after wanting to cancel seemed like they read it off a card, saying they have updated their processes and clean very well. I thanked them, but insisted that I would like to cancel due to being around a high risk person that I don’t want to jeopardize (2nd time). They said they understood and would process my cancellation with a cancellation fee (mine was $90). I asked why I was being charged and they said it was for the last month of my gym membership even though my account is paused. They assured me that I can come in and workout for the month and that I would be happy to know how much they clean — yes, even now that I’ve told them THREE times that I take care of a high risk person.nnUnderstandably, this is a hard time for everyone and I get that they are most likely struggling during this time. However, due to their behavior and lack of listening to why I am cancelling, I will be looking for a new gym once there is a vaccine and I am able to continue my workouts.

When I arrived to my trial class I was unsure and nervous about what I was about to experience. In the past, I've had bad experiences with group exercise classes. From the moment that I walked in the staff that included Zach and Sacha, were attentive, friendly and encouraging. Sacha, the trainer for our class, gave me quick rundown about the class I was about to take to prep me. Sacha was great at facilitating the class, while checking in with me at every station to make sure that my form was correct and encouraging me to pause if I needed or go ahead and push myself if I felt comfortable to. I had a great first class and felt inspired to come back! The feeling of community that was present in that class and everyone encouraging each other, is a culture that begins with the studio as a whole. I am now a member.

I love working out at the downtown Omaha OT! The coaches and staff are great and the workouts are challenging and fun. With a different workout daily it never gets boring and you don't plateau.

It has been a great experience so far. I have only had Kelly and Marnie for my workouts. They are both amazing and you can tell they are passionate about what they do and everyone in the classes.