Firestone Complete Auto Care

My son was on his way home from college when his car broke down in Urbandale on the day before Thanksgiving. I called this location and they were extremely helpful. They answered many questions from a worried mom with an understanding attitude. I so appreciated their willingness to help a stranded student and get him back on the road.

I’ve gone to Firestone for years and always have appreciated the helpful and knowledgeable staff, although they always seemed to recommend something new each time I visited, but I recognized they made money off of sales and appreciated their recommendations, so I took that in stride.nnI never felt the need to add a review but my last two experiences here were so terrible, I don’t think I’ll ever be going back. After a routine oil change, I immediately noticed my car sounded and rode differently, especially when accelerating. I called back a few days later, letting them know what’s been going on.nnI ended up taking time off of work to have my car looked at, and I met with the mechanic, even driving with her in the car and pointing out the noises and how rough my car was driving. My car was there for over 3 hours and in the end she insisted that it was normal and everything was fine.nnA few days later my car died on the interstate and I ended up taking it to another shop. They opened up my hood and immediately noticed that my air box was not latched shut and a filter was missing, which led to the issues I was experiencing. It took them literally less than 5 minutes to notice and fix the issue and they indicated that the mechanics at Firestone didnt even open my hood, because they’d have seen it right away.nnI admittedly don’t know much about cars or repairs, but I had trusted Firestone to tell me what I needed to know. They were in a hurry to rush me out of there, and didn’t even take the time to open the hood of my car, when it ended up being such a simple fix. Their carelessness caused me hours of wasted time, PTO, and my car breaking down on the interstate - which led to a whole bunch of other fun issues. Totally avoidable, and totally ridiculous.nnBest of all, when I called them to let them know about this, the line went dead immediately after I explained why I was calling ud83dude02 so if you don’t know much about cars and are looking for someone to trust with yours, I’d recommend looking elsewhere. Mistakes happen and can’t always be avoided, but carelessness definitely can be.

The only place I take my cars for service and have for years. Great service and they are quick. I always appreciate them fitting me into their schedule.

Everyone is very friendly & professional. They only fix what you want fixed & are always pretty close to the estimated time that it takes to do the work. They gave me $40.00 off for using my Firestone Card. You also get 0 interest for 6 months on the Firestone Card for anything $150.00 or more.

Absolutely stellar customer service! On my way to a doctor appointment, I got a flat coming off the expressway. I did a search for tire repair shop and they were 1/2 mile away. I drove there slowly and upon entering, told them my situation of trying to get to my appointment. The guy Cody, checked me in, got me set up to have my tire swapped out and grabbed his car and took me to my appointment. He then came back and grabbed me when I was done. So, kudos to Cody and the rest of the Firestone crew for showing what true customer service is all about!!