Willis Volvo Cars

I scheduled a oil change and to sit wait for 40 minutes to an hour. I showed up on time and waited at least 10 minutes while no one even greeted me. Marcel finally came over. I began talking with him about the oil change. He had no idea what type of oil my volvo takes. I asked him how much it would be for the oil change, he could not give me an answer. He said it depended on the oil and he didn’t know what volvo recommended for it. He walks off and leaves for a few minutes. In the meantime, I watch them video record another car to confirm they didn’t do the damage. I then go to my car and look up what is recommended for oil. I tell him a synthetic blend, he says we don’t carry that. Only basic oil and synthetic. I asked him a couple more times how much, he finally says around $100 for the basic oil not synthetic which my car doesn’t take! He then proceeded to tell me it would be at least a 2 hour wait because they had 2 people call out today, and he offers a loaner vehicle. I said okay. He then proceeds to ask me questions about anything else wrong with the vehicle almost searching for a way to raise the bill. He leaves for another few minutes. He comes back with my paperwork, tells me to sign and doesn’t explain what I am signing. It felt off so I began to read. He was going to charge me for the loaner car! That was the final straw! I walked out! Horrible customer customer experience! They screw up and try to charge me! Honestly felt like he was going to screw me over because I was girl! If you are woman go elsewhere! Find an honest mechanic! I love my volvo and have for 7 years but I will drive to another dealer for major service work! Refuse to be treated like that!

I can't express how happy I was with my Willis experience. I was treated respectfully by everyone I encountered. My salesman Anthony Perry was without a doubt, one of the funnest, funniest sales reps I have ever worked with. He was honest and upfront on everything we discussed and made sure I was getting everything I wanted in a new car. He is a huge asset to Willis Automotive. He spoke very highly of how great the company was to work for and he felt like Willis was his career home for a long time to come. That speaks volumes to me.nMatt in finance made sure we talked through all the paperwork and of course Bill was the best at setting up my car and making sure I knew how to use all the cool new technology that was now at my fingertips in my new Volvo. I highly recommend this company to anyone looking for a new car!

The service advisor, Kevin Sargent did a phenomenal job in getting me back on the road. My XC60 was towed in on Wednesday night and I was in continuous contact with Kevin. By 12 Noon Thursday, my starter was replaced and I was on the road by 1PM. Kevin is an excellent communicator and did an outstanding job! Thanks for your help!!

Best dealer in Iowa Thank you Brian Clark the best

I really appreciated how Don explained everything, was engaged in the conversation & listened to my concerns! What a great guy!!