Willis Lexus

I bought my first Lexus from Willis 4 years ago and the customer experience was so good that I just bought my second one from Willis a few weeks ago. A good customer experience is something that is extremely important to me and the reason that I will only buy my cars from Willis Lexus. From purchasing to service, they are my dealer for life. I like to be able to reach out to my salesman and tell him what I am looking for and he doesn't pressure me to buy, he informs me on the things that I ask and then is there to assist with any questions that I may have. I do not like to spend countless hours in a dealership going back and forth on financing, I prefer to do everything via email or phone to the point where all I need to do is go into Willis when the paperwork is ready to sign and I am in and out very quickly. If you want a salesman that is honest, patient, and informed, then you want to ask for Jeff Godwin. He is a tenured employee of Willis and he is able to answer any question you have and if he doesn't know the answer, he will figure out who he needs to ask to get that answer for you. My finance experience was amazing as well. I told them where I wanted to be numbers wise and they made it happen. From a service perspective, I like to work with the same person every time and Michael in service is great. I email him and he works to get things set up for me. Jeff, Charlie and Mike are the reasons that I will continue to go back to Willis Lexus and refer my friends and family as long as they are there!

Just purchased ANOTHER RX350 - this time from Willis Lexus. Could not be happier with my experience all around and Jeram my Sales Associate was beyond excellent to work with. Thank you for the outstanding customer experience!

Awful service experience. Went in to have the dealer program a key and the tire pressure sensor in the spare tire. When I picked up the car, the service advisor told me that they programmed the wheel and I would need to get a tire. The technician did not even check where the spare tire was and put the sensor on a different wheel in the back of the car. When I showed the advisor the spare, he said the tech didn't look but wasnt sure the sensor would work on the spare. A phone call before putting a sensor on a rim that doesnt even have a tire on it would have been appropriate.nOn the inspection form, there were multiple issues to be addressed including a damaged tire. Would have been nice to have the service advisor tell me prior to driving home and finding it myself. Would not recommend their service department.

Highly recommend working with A.J. He went above and beyond to find a car for us! Very professional, excellent follow through, and great communicator!

My daughter has a 2003 Lexus IS300. The hood rod clip for her car is a little two ounce piece of plastic that is broken. I called all the junk yards and they don't have the part. When I called the Lexus dealer this morning they have to order it but it's going to cost $51. How can the dealers justify $51 for a piece of plastic I should not pay more than ten bucks for?