Blue Moon Fitness - Bellevue

Cancelled my membership in October, but it wasn't processed. So I went back in to cancel in November. Since then I have been charged an annual fee and biweekly fees three times. To make it even better, no one gets back to you when you file a claim.

Perfect for my Mother so I let her enroll on their programs. Instructors are skillful and professional.

Been here 6 years. Im grandfathered in the old blue moon membership of $21.39 a month. A lot of perks, including bringing a guest. Well, even though I brought a guest in just a few days ago, I was just told they aren’t allowing guests in right now. Covid. I get it. Why am I still paying that much when it’s the only reason I have the more expensive membership to begin with? I try to get the cheapest membership they have which is $10 a month. They said I have to pay the enrollment fee which is $100. So I would save roughly $20 FOR THE YEAR even though it’s half of what I pay now. Way to take advantage of people during a pandemic Blue Moon.

A great, well-managed club. Consciously practices and enforces safety measures to keep their customers safe during the COVID pandemic. It's a rare when you find a piece of equipment requiring repair. The staff is friendly and courteous.

Buyer beware! Less then professional business practices. I have/had (canceled after these shenanigans) a Premium membership in good standing. I signed up for the group classes for a monthly fee of $50.00 in December. I discontinued going to the gym after the pandemic started, but kept my membership active and my group classes. I called the Blue Moon Fitness in Bellevue April 6 at 3:09 pm a women answered the call. I explanded to her I wanted to pause my group class. She then passed the phone call to Zach (who I thought was no longer an employee there, but his email was still listed as the club contact person on their websiteand attached to their outgoing emails) I then explained to him that I would like to pause my group classes for now and after the pandemic I would turn them back on. He assured me that he would take care of that and we hung up. A couple of months go by and I notice that the group class fee is still being deducted out of my bank account. July 7th I called Blue Moon in Bellevue and I reach Raquel the current Manager. I explain to her my conversation with Zach from April and she tells me that Zach doesn't work there so he couldn't have taken my call. I told her I was aware that he was no longer a manager, but have seen him often behind the employee counter with a employee shirt on. Raqual said she would need to discuss how to compensate me for my hassles with Kelly the Training Manager and she would give me a call back later. She returned my call at 2:02 pm that same day to offer me a 400.00 credit towards group classes in the future and would stop the monthly auto payments. I then asked when my membership contract was up, she said September 11 and if I pause my membership to make sure I ask for her so she could get my $400.00 credit towards my group training on my account for when I reactivate my membership. To my surprise when reviewing my bank transactions the group class fee is still coming out of my bank account monthly. I tried to call Blue Moon Bellevue again September 15 th 7:30am there was no answer. I sent a message threw the Contact Us tab on Blue Moon Bellevue's website asking for someone to contact me about this issue. No response by phone or email. September 17th I call BMF Bellevue at 11:43am. Raquel answers the call, I identify myself and ask if she remembers our conversation from July about my group class monthly payments. She says not specifically but she knows who I am. I refresh her memory of the issue and tell her I am done spending time dealing with this issue and I want a refund for all of the classes for when I first notified Blue Moon ( May-September) She again says she needs to talk to the Training Manager to get this resolved and would call me back later on that day. I still haven't received a call back from Raquel. Sad that they have to earn money deceptively.