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Richardson Motors

5400 Westside Dr, Dubuque, IA 52003, USA

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Detailed Information

Place Types Car dealer
Address 5400 Westside Dr, Dubuque, IA 52003, USA
Coordinate 42.4810867,-90.7549972
Website http://www.richardsonmotors.com/
Rating 4.4
Compound Code F6JW+C2 Dubuque, IA, USA

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Reviews

brian lowe (08/15/2020)

2020 - first time in 20 years did they ever charge me $80 just to look at my vehicle... shop guy was relatively young compared to the service I'm familiar with. Said things I would generally consider suspicious, for example, suggesting that old parts are good to be replaced even if they aren't broken. He also complained mildly that I didn't come back to get my vehicle fast enough, (within three days.) My vehicle was moved to a new location around the opposite side of the building. He offered to show me the location and then passive-aggresively didn't. All in all I'm still for this business but I'm not appreciating the new faces and attitudes. I mean, I've bought two new cars in two years so I can't say I don't like the place but this last experience for vehicle repair was a little button pushing.nn2018 - Good service. A little higher on the price but they're good on their work and no funny business.

Drew Stoutenborough (11/16/2020)

Dropped my 2015 GMC Yukon off for a transmission slipping concern(3rd time) on a Friday November 2020. I supplied the dealer with 2 different bulletins that pertained to my concern. They had to order parts to make the necessary repairs, which was one of the bulletins. Called me to let me know parts were ordered for Monday. I had to call Monday and Tuesday to get any type of update. Finally Wednesday they called and informed me the repair had been completed. Power had been disconnected and I had to reset all settings that lost power. They did however supply me with very nice rentals. The completed bulletin was released in November of 2016. Wondering how it takes 3 trips and the customer supplying the bulletin before a repair is made. I feel sorry for customers that don't have the resources I have to get this information.

Clinton Faust (11/14/2020)

I had an issue with my GMC Savana and they fixed many things on it that needed to be replaced. However, it still stalled after getting it back. Jack assured me they would fix it as soon as possible to make sure it doesn’t stall anymore. He kept me informed through the whole process which I appreciated greatly. I have had it back a few days now, and I am relieved to have it running correctly so I can continue using it for work.

Mary Schmid (08/24/2020)

I was greeted politely and given instructions on how long the service would take,. Everynperson in the service department couldn't have been nicer and the work was done atnthe exact time promised.. I definitely will always take my Buick to Richardson Motorsnfor service as I feel confident in their work. Mary Schmid