Erbert and Gerberts

Friendly staff and a nice place to get a good sub and chili. Been frequenting this location for a few years and I've never really had an issue.

We placed an order for delivery at 5:30 tonight with the downtown location. I received confirmation the order was in and delivery was scheduled for around 6 pm. 6 came and went, then 6:30, and finally at 7 I tried to call to find out the status of our delivery. No answer. I tried calling a couple other times still with no answer. I finally went to Google the store hours and found the downtown location closes at 4. I have no idea how the order was confirmed or a delivery time set without the store being open at the time I placed my order.nnI wouldn’t normally write a review, but this is the third time I have ordered for delivery and not received it for some reason or another. I probably won’t try it ever again.

We placed an order over an hour ago. Upon checking hours online (nothing different is listed for New Year day) and calling the store, we still have no idea what was going on with our order. My husband just called someone at a different location, after being transferred several times and then was told just to wait. Delivery was scheduled for 6:21 pm and it is now 7:10 pm. After calling again we were told that the store is closing but *he* has no idea about our order, or what is going on at the downtown store. Better customer service would certainly be appreciated, or even just a confirmation. The food we paid for would be nice--otherwise we can simply order from a more reliable company.nWe are not impressed. :(

Met her at The Turf, made her give birfnoiled up the Tappy then uh gave her my Girf...

THE CUSTOMER SERVICE HERE IS ABSOLUTELY PHENOMENAL!! thank you for helping me with my gluten allergy needs and taking the time and patience to walk me through the process. You are such a great business and I appreciate you so much!