Ward Muscatell Subaru

They didn't sell me a car

Recently purchased a 2020 Subaru Legacy. It was my first adult purchase and the Muscatell Subaru team was superb. Lisa specifically has taken marvelous care of me and made sure that everything, from “Hello” to the drive home was perfect. Could not recommend Muscatell Subaru more!

My husband and I bought a Toyota from Mat, who was so helpful and worked hard to get us the car that was the best fit for our family. I highly reccomend them! We got a great deal and an amazing vehicle! Thanks guys!

Everyone from the sales person to the finance guy were great. Very happy with my Subaru so far. Definitely recommend both the brand and the dealership. Will do business with them again.

This is not pertaining to Muscatell, as much as our experience with the salesman and customer service. I’m sure overall, Muscatell is great and I know others with great experience as well. Unfortunately, this experience made us want to go to any other dealer in the area but Muscatell.nnWe had called and scheduled a test drive for a 2017 Subaru that was posted online. When we arrived, the gentleman never introduced himself, never asked us our names, and then said we’d go for a drive. He didn’t have the car pulled up and never really communicated what we were doing, but proceeded to walk us outside (in the cold) across to the other lot and then searched the row of cars for a 2017. Once my husband found one, the salesman left us in the lot for about 10 mins to get the keys.nEvery other dealer has allowed us to drive ourselves due to covid precautions- I understand not every company is this trusting, but I would have stayed behind while my husband drove with the salesman if I had known he was riding with us. While driving, he was on his phone, talked about the weather, and said the outback was an “old person” car. We didn’t feel like he was pushing or even trying to make a sell as he didn’t seem like he had anything good to say about it either. Then after the drive, he failed to ask us anything about the car, our interest, or budget. Unfortunately, we felt more like a burden interrupting his day during this instead of excited customers ready to buy a Subaru Outback. There was no follow-up and we have no interest in returning.