Putnam Ford, Inc.

I’ll start off by saying what a positive experience I had purchasing a vehicle from this establishment. From the first phone call to the last. The people that put this all together for us were fabulous. Matt, Corey and unfortunately i don’t know the people behind the scenes names to give them my Thanks. I’ll start off by saying i made a phone call to inquire about a used vehicle they had posted. Keep in mind they were about 30 minutes from me and with all the drama going on i was hesitant about traveling to themn( having A compromised immune system). I explained this to the Matt Matt immediately called me back and started the process of them coming to me for a test drive. They did just that. We agreed to purchase with a couple of minor issues we would need repaired they never questioned our request one being cosmetic which they certainly didn’t have to fix on an 8 year old car. . They took care of the two minor things. They had car detailed, registered, vin inspected and delivered it back to us with paperwork in hand. I would purchase from no other place moving forward. Why would i, when there are honest professional people out there willing to go above and beyond for their customer? Thank you Putnam Ford. ⭐ufe0f⭐ufe0f⭐ufe0f⭐ufe0f⭐ufe0f

- I brought my Ford Explorer in for a oil change and multi point inspection, I asked for a package that cost $189, it also included a few other things.n- I was charged for a rental vehicle, I didn’t have a rental .n- I was overcharged from the $189 promotion with no explanation as to why I was charged more, although I was forewarned that this may happen.n- I walked away with a printout that basically stated my vehicle was in perfect condition when The check engine light is on and also a tire sensor light .n- needless to say, I won’t be bringing my truck back to Putnam Ford , it was a waste of money

I found the car with all options I wanted for sale at Putnam FORD. I'm about 4 hrs away from the dealership so we planned a trip with family and stayed overnight at a hotel nearby. After I took a test drive , Dave the Business Manager broke the news that they do not have the title yet. He suggested I take the car and drive with dealer plates and he will overnight the title as soon as he gets it. He had called the bank and confirmed that the payoff was received and that the bank had already mailed the title to the dealership. This was a Friday. I declined to sign the papers and Dave arranged to have the car delivered and I can pay and take delivery after the title was received. We drove home the same day, without the car. Not happy with our experience at all. Next morning Dave forwarded me the letter from the bank showing the title is on its way. He also assured me that he will call me the moment the title arrives. Fast forward to Monday morning. He calls me and lets me know the title was at the dealership- delivered Saturday morning..!!! He arranged to have the car delivered after two days, a Wednesday early morning, As promised the car was delivered , with the title and all paperwork needed to have it registered. everything went smooth and I couldn't be happier. The dealership, special Mr. Pomes went out of his way to make my shopping experience one of the best. I will totally, unquestionably recommend the dealership for your car shopping. If you are local to Putnam, CT go for it. Even if you are not close to the dealership and have found your car at a great price, still go for it - they might just deliver it to you..!!!!

This dealership was amazing. I'm in the process of upgrading from a sedan to an suv. I'm not looking to buy for another few months. Tim was so nice. He took the time out of his day to go for test drives with me in the styles I have been looking at. I did not once feel pressured to buy or made feel bad because I was only there to test drive today.

I have always been satisfied with the Service Dept here. They do very good work and are very accommodating. I did have a disappointing visit to Sales though. I bought a car and a couple of years later I was looking to trade it. They really didn't seem interested in selling me a vehicle so I went elsewhere. But I will definately stick with their Service Dept.