Central Auto Group

Just purchased a 2021 VW Atlas! I was dreading having to deal with a dealership and a car salesman! Ugh! I was PLEASANTLY surprised and grateful for interaction with DUSTIN BROWN at Central Auto Group! What a great young man....with an extensive knowledge of ALL cars! Asks the right questions to find the right car. NO PRESSURE SALES!!!! When he and Sales Manager Brandon suggested a higher model - and I said out of my price range - they backed off!! Didn't give me all the reasons I NEEDED the better model. If you're looking to buy a car and dreading the old style pressure sales.....go see Dustin Brown at Central Auto Group! You'll be happy you did! I am!

Please do NOT go to this dealership. All they care about is selling you the car. Once the car is sold, forget about trying to get in touch with anyone from any of the departments, including finance. Just got off the phone with a gentleman from the office and he absolutely refused to pass a message to the financing office because “they are too busy”. I then asked why can they not take 5 minutes out of their day to contact a customer, and was given the response “because they’re busy”. I do not recommend this dealership to anyone unless you are there to buy a car and don’t plan on contacting the dealership at ANY later time. Purchased a brand new car from them early this year and everything went smoothly, however, trying to reach them afterwards has been a nightmare. They agreed to make the last payment on my lease, waited until it was 60 days past due, and then I had to contact them for the payment. This should have been taken care of from the start. On top of this, I accidentally misplaced a letter they wrote me for the credit bureau (which I fought tooth and nail for) and now I can’t get in touch with anyone useful to get a new letter. I had spoken to the GM in order to get the letter written, which I shouldn’t have had to do in the first place. I’m just being told to come in and ask for another printing of the letter, but in the same breath was told that they aren’t available the majority of the week. This left me wondering, what if I go in and nobody is available? The rep I spoke to didn’t care that this was an urgent concern and talked down to me to “get me to understand”. Absolutely ridiculous, everyone at this dealership is a joke and I will NEVER do business here again, and I strongly urge nobody else that I know to either.

Was there with a friend! He was not Happy! Most staff not wearing facial masks, I did! Hand shaking..not for me!

Dread this place. It only took 3 bad experiences in a row for me to learn. I did have a great 1st time car buying in 2017, but after that ugh.

The owner of Central personally reached out to me to offer me a car to drive while my car is being worked on for an extended amount of time. He was understanding of my personal concerns and offered to help, giving me various options. When I bought my car from Central in 2014 the salesperson whom I worked with was very helpful and personable and even made time in his schedule to meet up with me to deliver my new plates. I’m glad to see that even a large business like Central cares about their customers and wants to go the extra mile to help them.