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Firestone Complete Auto Care

251 W Main St, Norwich, CT 06360, USA

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Detailed Information

Place Types Car repair
Address 251 W Main St, Norwich, CT 06360, USA
Coordinate 41.5237009,-72.0873217
Website https://local.firestonecompleteautocare.com/connecticut/norwich
Rating 4.3
Compound Code GWF7+F3 Norwich, CT, USA

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Reviews

Jim Armstrong (11/17/2020)

Dropped my lease vehicle off for service work with a preset list of concerns verified to my leasing company. They called and said my vehicle was done. I called my lease company and verified most of the stuff requested by me was not addressed. They told me they did not request alignment, wiper blade replacement. I gave a detailed list which again was already addressed with my lease company. All they had to do was what I needed done and it would have been approved. Supposedly did a brake check and didn’t even give me measurements. This is nearly 78,000 miles on original brakes. 15 k ago I was told 3 mm, the response from the staff was negligent on proper responses. Again they told me that the stuff not done was denied, but when I spoke to my lease company they said none was requested. I know my car and being in the automotive industry for 35 years, you listen to the customer and not do what you want. Won’t be back. Again this was all preset and all they had to do was do the work.... instead ignored and do what they want. Oh and 24 hrs to put on 2 tires, oil change and air filter. Flat rate would have been 2 hrs maximum. Slackers.

Tan Lain (11/10/2020)

They are okay, more than five-star, i fix cars for decades now, one of my car was nobody can fixed /can't find what needs wrong for.nEven Firestone can't tell me how to fix this car, they all believe Heads Gasket break.nHowever i don't believe it, the motor oil is clean all time.nFinally, Smith Brothers Transmissions shop found it, the coolants tank from the bottom leaking evaporation stemming to all over the engine block and the radiator can't work properly.nNow my knowledge is refined to cars, you can't depending on someone, knowing yourself is the best.nFirestone is helpful place when you're trouble about your car.nNew London County.nNew England.

Mr_Rhymes (11/06/2020)

Went in for my emissions test and was in and out in like 15 mins with like one person ahead of me. Great people to work with. They are also doing a thing if you apply for their card the test is free. Now i didnt do it cause im not a fan of store credit cards, rather just pay the 20 but either way they didn't try to shove that deal in my face like how most stores do. Appreciate that alot. Will def come back again

Andy Green (07/08/2020)

They got me in and out. Very nice. Helped with my tire choice. Didn't try to push product or services I didn't need.nAs far as Covid, they have minimal protection in place. Chairs are placed apart, masks are worn but not much else. No attention was paid to the car.