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Payless Auto Glass

12 New London Turnpike, Norwich, CT 06360, USA

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Detailed Information

Place Types Car repair
Address 12 New London Turnpike, Norwich, CT 06360, USA
Coordinate 41.5477353,-72.0947973
Website http://www.paylessautoglass.com/
Rating 2.9
Compound Code GWX4+33 Norwich, CT, USA

Reviews

Amanda Tift (10/17/2020)

I went and booked an appointment online for Monday afternoon for my boss's back window in his truck. Monday morning they called me to let me know they could not do it Monday but will be out Wednesday. Wednesday afternoon came no one called or showed up, so I called to figure out what was going on. At first no one answered. The second time I call the lady hung up on me. The third time I finally was able to talk to someone. They informed me that they do work till 4pm. So I waited and again no one showed up. First thing Thursday morning I called again to figure out why no showed up for the appointment they set. I was informed I was not even on the schedule for Wednesday. So after 30 minutes on phone going over my order for the 4th time after it took them 15 minutes to even find it, I was told I was all set for Friday now between 1pm-5pm. I was not going to be there so I gave them the payment over the phone and still asked for a call when someone was on the way. Friday came and nothing, no one called or showed up. I know it was raining off and on but still call if you have to cancel. So now I had to go through another company and have to wait even long.

Frederick Rauch (06/19/2020)

I have used Payless Auto Glass, Norwich, over and over for years (I run a repair facility) and ALWAYS feel they do a superb job. Also, their pricing is very reasonably and fair. I have never had an issue with their work and on several occasions feel they went far beyond what was called for to get the job done correctly. Also, dealing with them means dealing with a local merchant, not a mega-corporation with all the negatives that go with that.

Natasha Miller (05/23/2020)

I was not happy with the way the time set up was not explained to me once I reached out to them when they didn’t arrive at the time I was told. However, the Installer, Mike was awesome. He was polite, explained the whole process and was quick and excellent at what he did. I would refer him specifically to anyone needing service to windshield. Thanks Mike!!!

Glen Hansen (07/27/2020)

1st off as soon as he herd it was a very hi dollar car, he tried to talk his way out of doing my workud83eudd14ud83eudd14 He even told me THERE ARE NO WINOWDS FOR YOUR CARud83dude35ud83dude35ud83dude35WHAT NEVER EVER AGAIN NEEDLESS TO SAY. I HAD TO LOOK SOMWERE ELSE!! DOSENT KNOW THERE JOB!!! BEWARE BEWARE BEWARE ASK QUESTION!!!

Ashley X (06/16/2019)

Absolutely the rudest call I've ever been a part of. I was going to use them to replace my windshield but I wont waste my time or insurance on anyone who can't even take a 5 minute call without an attitude.

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