Whaling City Ford Lincoln Mazda

I originally didn’t want to go to whaling city due to a previous bad experience with the service department however a friend told me to give them a second chance now that they are under new ownership, so I did.nnMy previous experience with the service department...I brought my truck there for an oil change. The service writer called me to inform me that the oil filter housing was cracked upon removal and that it was a aftermarket housing. I personally did the oil change prior to that and installed a new oem ford oil filter housing that I purchased from whaling city. When I told the service writer that over the phone he ignored it and said “ok so you just want to do the oil change, got it, thanks” and hung up.nnI do not recommend purchasing a vehicle from here. I am in the market for a truck and have been shopping around locally. I stopped by whaling city and test drove a truck. The sales person told me the manager would call me later in the day with the best price. After not hearing back I reached out to the dealer and the manager Filippo Marchionne told me the same price as the sales associate did. That morning I found a comparable truck at an other local Ford dealer and asked him what was different for the $8,000 price difference. Immediately Filippo’s attitude towards me changed, he was now in defense mode meanwhile I was just trying to understand why there was such a significant price difference. At that point it was clear that the only thing Filippo was considered about was obtaining the location of the cheaper truck and not the customer. Once I told him which dealership it was he immediately hung up on me!!nnVehicles aren’t cheap and I prefer to spend my money somewhere that values me as a customer and actually appreciates my business. Whaling City and their management clearly does not!

To say this dealership went above and beyond is an understatement. Exceptional service from start to finish, so happy with this experience that 5 stars doesn't seem like enough. Would highly recommend!

While searching cargurus I came across a vehicle I was interested in, located at this dealership. I called to inquire and spoke to Bruno. I was told the car had just come in and he did not have all the information on it, so he would find out and get back to me. He did so in a matter of hours, with additional pictures. The next day he was able to let me know more about the car after it had been looked at by the mechanics. While I won’t be purchasing this particular vehicle, I was very impressed by Bruno’s professionalism, and clear, friendly communication. The prompt responses were much appreciated.

Amazing service, good value, all around great car buying experience.

Back again to buy another car. This is my dealer of choice. Great team who really listens and always a good experience. Highly recommend.