Courville's Garage Inc.

Great mechanics, very knowledgeable and they are always prompt and courteous

Quality ppeople Excellent parts availability

They had the parts I needed & helpful staff.

It all started Jan. 29th, 2020, I spoke to Derek multiples times regarding my truck to have the motor fully rebuilt with a Platinum over haul. Once the truck was there, Derek wouldn’t return any of my phone calls and I never heard from him regarding the status of my truck to keep me updated, I have tried texting as well nothing, After I agreed with Amy in the office with the quote to rebuild my caterpillar C13 engine as well as new turbos etc. A few days after I call them for a update, they didn’t call me, I had to call them to find out from Amy that I need a new crank, camshaft, rockers, and much much more... This increased the original quote another $14,000. At this point my total price would have been $45,000 and this is not even replacing everything on my c13 cat engine. I told Amy to stop what they are doing and had to have my truck towed back home in pieces, they also said they were going to charge me to box up all my engine components and pieces and to move other trucks in the way, in fact Derek and both Amy lied about because there was nothing blocking the truck in. I had a very close friend of mine take a look through the garage window and it was wide open to move my truck. After I get my truck home, not only is my front bumper bent and scratched from being pushed with a forklift, but their are multiple parts missing as well as my backup alarm was smashed, very unprofessional and careless if you ask me. The tow bill to tow the truck home was a hour over of what it took the guy. I would not wish this on my worse enemy. I work hard for my money and would not like to see this happen to any other hard working person like they did to me. Not only did I lose $5000 because of dishonesty and trying to take advantage but I lost a month I could have worked with my truck. I then bring all my parts boxed up to Tri State Kenworth and had them look over everything. Everything was handled professionally from there from start to finish. Not only did they stick to their quote but I had the shop manager look over my engine and he confirmed I did not need a crank, I did not need a camshaft, and 1 turbo. Everything was done professionally as promised. I got a call from Tri State that they had messed up on the quote 1 day prior to pickup and they told me since it was there mistake they threw in the high pressure turbo at no extra cost. When I received my motor back all finished within 2 weeks of time and at $15,000 less then Courville’s Garage, it came out like a work of art, fully painted, all new nuts bolts and everything done professionally, My truck runs like brand new they also gave me a 3 year warranty as Courville’s was only going to give me a 1 year and that was only if i replaced everything otherwise Courville’s wouldnt stick by it. Tri State offered aswell a free Dyno run. Anything else in my future I will be going to Tri State Kenworth. So in the conclusion stay as far away as possible from Courville’s Garage. I would not like to see Derek and Amy do this to any other hard working person like they did to me. My next phone call is the State of CT because this company should never get away with this or burn anyone else like I got burned or conduct business in this manner.nnIncluded below are photos of how I recieved my truck back from Courville’s Garage, And then photos of the motor completed by Tri State Kenworth. Thank you for taking the time to read my review.

Awesome expierence. Lady on the phone in the service department was very helpful and kind. A man helped me with my truck and got it back on the road.