Firestone Complete Auto Care

Had a really great experience here today (9/7/2020). I came in because I needed new tires and a brake fluid flush. I was also experiencing a vibration in my car at about 30 mph. I hate that I didn’t get their names but everyone from the guys at the front desk (Roger and another guy) to the technician (black hair and beard - I believe his name was Richard) were very courteous, professional, and knowledgeable. They would pull me aside after they ran tests/inspections and explain the results to me and what my options were. They would recommend against fixes I read about online even though it would have made them more money if they felt it wasn’t the right fix for my car. Never did I feel like they were trying to rip me off. Them taking the time to explain things to me helped me understand what they thought the issues could be and trust their recomendation on the path moving forward. None of them were condescending or rude. Everyone who was available got involved in trying to figure out what the issue could be. I ended up leaving with the vibrations seemingly fixed for 11 bucks. Mind you this was all on labor day when several of the car shops were closed. The mechanic (Richard) especially went above and beyond to try to figure out what was wrong. They have pride in what they do here. This was after I had gone to another repair shop in another state and they charged me $20 just to drive my car around and tell me nothing was wrong with it but that they could probably sell me new tires to fix it. This place has all the inventory of a big car shop but the feel of a local trusty car shop. They saved me hundreds of dollars in potential experimental repairs. I wish I had brought cash to tip them with. Will definitely be back every time I have car needs. Thank you guys!

They are very understanding and kind and help you save money and effectively

Just had the nicest experience getting my emissions testing done at Firestone in New London. The guys at the front were so friendly and funny and theIthe service was so quick, I just had to write a nice review! Wish I had come here sooner!

Car emissions test...PASSED...after trying 3 times at a different emissions placeud83dudc4dud83dudc4d Good equipment you have guysud83dudc4dud83dudc4d

Air Conditioning Was Welcomed,....But The Prices $ Drove Me Awayud83dude2d Get It. ud83dude0c