Michael Kia of Groton

These guys are always superb to work with! Not only do they always inform me of what’s recommended/needed, but also anything that may be needed in the near future. They have a nice little play area that was perfect while I waited with my 18month old. Added bonus, they wash my car before giving it back ud83dude09

Columbia FORD KIA has much better customer service. Very polite and respectful. Nothing like this place. All they want to see is $$$$ unaware that looks are on the outside not what's in your pockets.

Over the weekend my car wouldn't start and I had to call roadside assistance. After dealing with many complications with them (my car was on the 4th floor in a parking garage), I finally was able to get it towed to a nearby Kia. This particular Kia was Michael Kia of Groton. I called ahead to let them know my car was going to be dropped off there and I was informed to leave the keys in the night drop box as the service department is closed in the weekends, as a lot of dealerships are. I received a call early Monday morning to discuss what had happened and they told me they take a look to figure out what the issue may be. A short time later, I received a call back stating it was just a high voltage fuse that needed replacing and the part was ordered to come in the next day, which was no issue. I had also requested an oil change since I was very much overdue. I received the call the next day to say the car was all set and they could email me the invoice and service summary as I was an hour and a half away from them back home. I paid the invoice right away and he called me back right away to let me know they got the payment and made sure I had a spare key as he was going to lock the keys in the car since I wouldn't make it there before they closed. When I arrived there that evening, I found my car nicely parked and freshly washed, looking really nice! I found everything they said where they had left it. I am very happy with the level of service I received from Michael Kia. Shout-out to Derek in his amazing customer service. I highly recommend this dealership to anyone ud83dude42

Service desk staff was friendly and greeted promptly. Enjoyed the one-stop process when picking up vehicle; payment was taken instead of redirecting to cashier. Practice which was missed was the accompanied walk to retrieving vehicle.

The service coordinators are always pleasant and helpful. I very much appreciate that they keep me well-informed about coming appointments and time remaining for work to be performed when I choose to wait onsite.