Capital Credit Union

Banker and Branch Manager Corrine Hager lied to me. We were forced to open a savings account in order to get a car loan. I asked if this savings account would have any sort of monthly fee, annual fee, low balance fee, or any other sort of automatic fee. I was told no. After we paid off the auto loan, we started getting charged $5 low balance fees. I was never told that would happen, and I had asked. I lost the full $25 balance to these undisclosed fees. It's my own fault that I wasn't watching the statements more carefully, but I expected Corrine to be honest. Putting a single paper that discusses fees inside a massive info packet is not an excuse to verbally lie to me about potential fees. She didn't tell us about the $75 loan application fee either, not until we were signing the loan documents. I feel deceived and personally offended. This credit union is dishonest. I regret doing business with them, and will never do so again.

Love banking with CCU! They helped my husband and I get our credit eatablished 5 years ago and now getting a loan is quick and easy! We work primarily with Jim who has always been more than helpful and available to answer our questions. When we go to the branch for whatever reason we get greeted by name which is always the best feeling. We wouldn't ever think about banking anywhere else!

Jim is a huge help with getting me setup with a consolidation loan. Was very good at explaining my options and the best way going forward.

1) Must get permission before pulling credit , need more training before confront customersn2) much higher APR than banks ( normally banks are more than credit union ) with +700 score

I've been with this credit union for several years now and the very few times that there have been issues, the staff courtiously and quickly resolved the issue I had. 6 stars for above and beyond service.