Map
Detailed Information
- Place Types Car dealer
- Address 147 Boston Post Rd, Old Lyme, CT 06371, USA
- Coordinate 41.3460738,-72.3027407
- Website http://www.allproautomotive.com/
- Rating 4.8
- Compound Code 8MWW+CW Old Lyme, CT, USA
Photos
Reviews
I have been a loyal customer for many years. As a single, older woman I was apprehensive about going to any auto repair shop. The first few times I have to say I did keep a very cautious attitude. I am thrilled to write here that I have never been let down. After years of service, Jeff still proudly explains everything he approved to be done - even showing me the parts that needed replacement. He patiently shows me how he was able to save me money. He makes sure I understand what was done and why. However, I don't think his professionalism is limited to just me. I have overheard him treat other customers the same way. I don't know how he does it as he is always busy but he makes me feel like I'm the only one in the room when he is talking to me. Thank you Jeff and you wonderful staff.
I went to All Pro Automotive for the first time to get an oil change and complete Connecticut mandated emissions testing. They waiting area is clean and nice, they all wore masked and encouraged physical distancing, and everyone was incredibly friendly. While waiting for the work to be finished, observing interactions with customers clearly indicates the value of a long term small business to a community.nnI highly recommend this business to everyone. Thanks for taking care of me and my vehicle. I will come back for any further automotive needs.nn***My toddler loved the werewolf Halloween decoration, until he didn't, but it was a bunch of fun seeing his reactions.
This is the most upstanding and customer-service oriented business I've think I've ever encountered (of any kind). I've most often dealt with Jeff Graybill, but everybody there seems the same way. They are courteous and smart, and they go way beyond the call to make sure you are happy with their work. Seriously. I rarely write business reviews, but I just go treated so well there this past week that I wanted to add to the raves.
Had to get my emissions done on my car and was tired of waiting at other inspection stations so I decided to give All Pro a try. Drove right up, got in line and was gone in about 20 minutes. Friendly and professional and worth the drive from Waterford. Will use them again.
This was my first time as a service customer, and I was treated like I have been a customer for years. The entire experience and Jeff were nothing less than perfect. When then condition of the part that needed replacing set things back, they handed me a courtesy car so I would not be inconvenienced and did not alter the original quote for the additional time. I would highly recommend them to anyone. If more small businesses in other sectors conducted their operations like they do, there would be no threat from the conglomerates. Wouldn’t go anywhere else!!
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