Map
Detailed Information
- Place Types Convenience store
- Address 22 Depot Hill Rd, Southbury, CT 06488, USA
- Coordinate 41.4752869,-73.2177876
- Website https://www.cvs.com/store-locator/cvs-pharmacy-address/22+Depot
- Rating 2.3
- Compound Code FQGJ+4V Southbury, CT, USA
Photos
Reviews
Every time I call them, I'm on hold for over 10 minutes before someone even picks up the phone. Last time I called it was over 12 minutes. The wait time is tremendous whether you go into the store or go through the drive through. Generally the staff has been nice.
Worst service in pharmacy. It took me 30 minutes, with 4 trips to the counter, 3 different people to pick up a prescription that was ready the day before. Staff had no idea what 2 quarts equaled.
Worst pharmacy I’ve ever encountered. Seems to be more of a sorority than a place of professional work. Nobody knows how to do their job. Never had a prescription filled properly. They continuously mess up my scripts causing me to scramble to get a new script on the weekend which is NOT an easy thing to do. Sat on hold for 30 min just for the pharmacy to hang up on me. This is all for a medication that if I don’t take every day I become very sick. They don’t care about anything other than flirting with their coworkers. Absolutely TERRIBLE.
I like to give people the benefit of the doubt, so there must be an issue with the pharmacy’s phone system. I cannot imagine it’s possible that the staff there are so incompetent that they don’t know how to pick up a phone call - “maybe they were busy” - yeah, that makes sense, that explains why I have called this pharmacy 5 times in The last two weeks and been on hold for 20 minutes with no answer every time. Fix your phones, or train your staff on how to answer them!
Have been shopping at this CVS since they opened, over 30 years ago. Probably shopped there over 1200 times and have never...not once...had a bad experience, either with the pharmacy or the store. Are they busy at times? Yes. Do you sometimes need to wait longer than you'd like? Perhaps. But it's not bc they're slacking. It's bc CVS is utilized by so many people and not just from Southbury! Residents of Woodbury, Middlebury, Roxbury, Oxford, et al, also shop there. And, hands down, it sure beats Walgreens!
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