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CarMax

450 Captain Neville Dr, Waterbury, CT 06705, USA
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Reviews
Denis Adiletti (09/23/2020)
Car was not ready for pick up after I called two times to let them know when I would be there to pick it up. Also, on the way home the check engine light came on with low coolant warning. Obviously this car was not checked over prior to sale and whatever process they use to verify vehicles are in working order is broken. Expansion tank had no coolant in it. I had to take this car to the dealer for repairs the day after I took delivery. All the repairs were covered under warranty but the closest dealer is 1hr away from my home. The managers response to not having the car ready and me having to transport the car back and forth from the dealer for warranty repairs was to offer $100 to get the car detailed. The dealer who I didn’t purchase the car from treated me far better. CarMax could care less if I was happy so long as they were happy by moving a car off their lot.
Karen Scattergood (11/30/2020)
CarMax made this process easy and fun. Stewart and his team in Waterbury were amazing and I would use them again for any of my car buying or selling needs!
ATM GLASS (11/02/2020)
I am on car #4 from CarMax in Waterbury, CT and they always consistently provide Excellent service and quality cars. They are well vetted. I recently bought at BMWX5, and within a month there were a few issues, brought to my BMW dealer, they called CarMax and they covered every single issue (over 5K), my dealer even said CarMax was amazing and their warranty superseded what BMW offers. Ill be back.
KB Bell (09/23/2020)
CarMax makes car buying easy, enjoyable, and stress free. No pressure to buy, everyone is helpful, professional and most of all NICE. I even received more for my trade in than expected. Would not hesitate to recommend CarMax!
Charles Schall (10/30/2020)
Debbie at CarMax Waterbury made the entire experience of selling my car very pleasant. She explained everything in the process. Thanks again Deb!
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