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Dan Perkins Subaru Service

1 Boston Post Rd, Milford, CT 06460, USA

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Detailed Information

Place Types Car repair
Address 1 Boston Post Rd, Milford, CT 06460, USA
Coordinate 41.2137178,-73.0777614
Website https://www.danperkinssubaru.com/service/index.htm?ddcref=GMBDa
Rating 3.9
Compound Code 6W7C+FV Milford, CT, USA

Reviews

AJ DiMasi (10/19/2020)

COMPLETE ENGINE OVERHAUL:nnAfter the third party warranty company NOT permitting a complete/sufficient repair on my Forester, I was forced to contact Subaru of America to make the situation right. Service manager Marc at Dan Perkins had a strong moral compass and understanding on what needed to be done vs what the repair shop in California did. He knew I was treated wrong and went to bat for me. It can be a disgusting, elusive world out there in the auto-sales/service world and I'm happy they treated this customer with authenticity and respect.nnI am going to pick the car up next week and am glad Subaru of America helped make this right.nnIf you are going in for warranty work (or otherwise), I would ensure to have a full understanding of what NEEDs to be done and ask your service agent what preventative measures can be taken (additional parts) to make sure new assembly components interface well with parts that they are not touching.

Laverne Johnson (08/09/2020)

This is where I bought my newest vehicle, less than 2 weeks ago, and it needed service. That was Tuesday. Still waiting to get it back, but LOVIN' the 2020 Subaru Crosstrek, loaner, they gave me while I'm waiting for my vehicle

Juan Gonzalez (08/25/2020)

Good auto Mechanic.

Bethany McCluster (12/13/2019)

Subaru service has continually left me stranded on the side of the road. Each time I bring my car to service, they bandaid an issue, charge me, and the issue comes back within 2-3 days. The customer service is horrible and Nick the finance manager hung up on me while I was stranded. Do not bring your car here. The workmanship is horrendous and you will end up with your life in peril.

Kevin McDonald (11/08/2018)

Not sure what's going on there. Previously have had good experience but I'm not sure what was going on this past time. The service agent I was dealing with said they'd get me a quote on tires, and we went over what work they were going to do otherwise. He said he'd call me back with a tire quote. I never heard from him again. I called them after a few hours to check on the car. The service agent I was dealing with had left for the day and nobody knew what was going on. They thought the car work was done. I went and picked it up, and it wasn't clear what work had actually been done. At that point service was closed, and I was dealing with sales, who had no idea. I paid, got the car and left.nThe next day I called twice, asking for the service rep, and was told he was busy. I left messages. No phone call back.nThe following day, I finally got a call from Subaru and thought great, this is my tire quote... but alas, it was someone following up, asking if I exceeded their expectations. I told them no, I'm actually not sure what is going on, and I told them my story. They said okay, we'll get in touch with your service rep and call you right back. That was days ago. I would call and complain to a manager (if they exist?) but at this point it isn't worth my time. I'm going somewhere else for service next time.

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