Map
Detailed Information
- Place Types Car dealer
- Address 470 Boston Post Rd, Milford, CT 06460, USA
- Coordinate 41.2287369,-73.0691299
- Website http://www.colonialtoyotact.com/
- Rating 4.1
- Compound Code 6WHJ+F8 Milford, CT, USA
Photos
Reviews
Worst service department I've ever dealt with. This is based on every experience I've had with them. Not once have they provided good service. You make a appointment for service for something as simple as oil change and you wait for 3+ hours. One time I waited over 2 1/2 hours for them to come out and tell me they over booked and I would have to reschedule.Whats the point of making a appointment then? You make a appointment show up and they say cant find you in the in the system. They canceled a recall fix at the time the appointment was scheduled to start, and that's after they confirmed the appointment 4 times via email and phone. People have to shift their schedules like taking time off from work to have these things done and they have yet to hold up to there end of the bargain, not once. You get no response from them and there is no remorse or effort to make anything right even after they admit fault. Jeff in sales was great to deal with and very responsive and is the only good experience we have had. I have bought one car and leased another from them but I will be bringing my business else ware in the future where the customer service doesn't stop after they get your money. Very disappointed.I Don't buy a car here if you want any type of customer service after you sign
8/18/20 I need to update my review as Colonial reached out to me and made my used car experience more than better. They really do care about their customers and will go the extra mile to make you happy. Sarah, thank you so much. To you and your team at Colonial keep up the great work!
Book Liz-T to help walk you through everything! Transparent, Stress-Free Purchase! Best Experience!nnMilford is the way to go, very friendly office. Book Liz to help walk you through everything... We had many questions/concerns, Liz was very knowledgeable, patient, very family oriented!! The experience with Liz and the Colonial Toyota team @Milford was very transparent, stress-free! Easy purchase, no hidden fees... Liz I appreciate your time, dedication, efforts into helping us! Thank you, best wishes to you!
I gave a bad review because I came in on Monday afternoon, I liked the Toyota Tacoma. Salesman came out showed me the truck, went inside to talk # s. After going back and forth I still thought price was to high, so I thank him for his help. The the sale manger came with the same price so I told him thanks but that didn’t work for me. So he started telling me that I was just waiting there time and I should’ve told them from the beginning that I didn’t have enough money to buy. I got so mad told him that I have money to buy but that doesn’t mean that I had to take his bad offer, and pay over $ 45,000 for a 60,000 mile use truck. Regardless of the price and negotiation I just don’t think it is right to get treated this way just because you don’t want to take your offer.I’m so disappointed and mad at the type of people that you guys have on management. The salesman was very polite and helpful but the sales manger is something else. I will never step foot on that dealership, and I will tell all my friends and family toonSent from my iPhone
I was very happy with service they provide me. My car needed some parts to be fixed. They came to my address to pick up my car and I used their rental car to run errands. When my car was all set they dropped it off at my house. I was very pleased with their service, Jessica was also a great help! I could say they really care about their costumers. I’ll definitely recommend their service.
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