Target

I ordered on line for pick up at 9am and website shows ready within 4 hours. I got an email at 10:49am telling me my order is ready for pick up. I went around 3:30pm and 2 of the items I ordered weren’t ready. I had to wait for about 10-15 minutes for the staff to get it. They had 4 hours to get it ready so that I could just go in and out coz I had other errands to do in a hurry and with limited time. Staff is very nice though. Most of the time, my pick up is speedy unlike today. Please be consistent, efficient and timely in the future. This is the reason why some of us would like to order online for pick up because sometimes we have limited time to shop, never mind wait for the order when it’s supposed to be ready.

Great customer service this morning. Went to do an exchange. A pleasant young lady came right over to ask what I needed. I went and found the items I wanted and there was some issue with doing the exchange in the computer. She called her supervisor over and they handled it. They never made it my problem. I wish I’d gotten their names, they set the bar for great customer service.

Since 8AM this morning I had one goal in mind, try and find this particular book my wife really wanted. After traveling to 5 different stores I went online and did the “Pick Up At Store” option so I could surprise my wife when she got home from work. Normally don’t shop in Meriden because of the drive relative to my location. After I made the purchase I was in The Southington Target (Very nice employees) and drove to the Meriden one which was only 13 mins away. I didn’t get the email saying it was ready for pick up but the employees at the Southington target said the Meriden store had six. I figured well I might as well go grab it since I just bought it online. Got to the store and long story short three employees there told me that I’m order for me to get the book, which was now in my possession from the store I purchased the book from so it was coming out of that inventory anyways, they said I have to go online cancel my online order WITH THAT STORE to buy the book AT THAT STORE. Are you kidding me?! You want me to back out of a payment already made to you to rebuy the book and now have two charges for that amount until the other funds are released? Bad practice especially with everything going on and people’s financial situation most can’t wait for their money back that was taken out the second you hit the “pay” key. After I finally get to pick up my book I will never go to this target again and don’t care if I have to wait two weeks to order from another store. Your not just selling products target in Meriden you have to also provide good customer service...FYI I had to talk to 4 ppl because two said it didn’t make sense I had to do it that way and the other two said I had to do it that way. One Star all around

The young lady was awesome. She was very kind, got my order in the car, very sociable. Excellent job.

Always super easy and the employees are always welcoming.