Firestone Complete Auto Care

Customer service was nice and service was fast. Hardly no wait time. Thanks guys

I’ve been a loyal customer for years and was leading the second generation there. I was taking my daughter there to get new tires on her first car. I didn’t have a mask on (legit medical, doctors note, the whole nine yards). The jack—- at the desk lost his head yelling to wear a mask. I tried to calmly explain to him and he interrupted, yelling about a mask. At one point he grabbed the keys and it appeared he was about to throw them at me. My daughter was clearly upset, so to de escalate the situation I told him I would go outside and call him, I asked for his number. He wouldn’t even give me the phone number to call him. It’s a shame because the mechanics do a fine job but I’m a Town Fair customer from now on after that type of treatment.

Well, what can I say.nnBooked an appointment to have 4 of my own tires mounted. Showed up 5 minutes early, tire change took 2 1/2 hours. I don't fault anyone here, I chose to wait with the car, but as someone who had an appointment and had said I was waiting I was somewhat annoyed.nnLeft and go home. Realize that night that my (directional) driver's side front tire is mounted backwards. Pretty tough to do given it says all over it which side to mount which way, but accidents happen. Call back the next day to have it remedied and am told to come in in a couple of days. I say no to that and just show up, because at this point I want it fixed.nnWell, the manager was apologetic and very kind. My car was taken in very quickly and I was on my way out within the hour. The manager did give me a bit of a hard time over the review that I had already left through Firestone Customer Service, which is fair as I hadn't given them the chance to resolve the issue, but also reasonable given the fact that it wasn't done right until I showed up and told someone to fix it.nnLo and behold, I wash the car today and all of the tire lubricant used by Firestone stays on the wheels. My immaculately-maintained wheels are now smeared with lumps, dirt and grit. I went there to have four tires mounted, and instead I paid $100 to waste two days of my weekend and to ruin my wheels. Goodbye Firestone.

Gotta admit, wasn’t sure what to expect when I arrived here. Only came because I needed a free brake inspection (along with a $50 coupon attached) than to pay out of pocket at the Audi dealership just for them to find out what was wrong with my brakes. Since my Carshield package couldn’t be covered under warranty, came to Firestone as an alternative. Now I wasn’t trying to spend too much but rather a reasonable amount for the exact same service overall. I give them a 5 star because not only they were honest, they took my car in the same day and did the job. They first inspected what the issue was first then called me. Once they’ve gave the quote estimate, I was very satisfied and content in what needed to be repaired and replaced. The customer service was excellent and I would definitely come back again to get my car serviced

Got a set of tires about a month ago, I had an issue with them so Nick had me come down to take a look. He and his crew rectified the problem in a timely manner. The staff is always great and has no problem answering questions and even showing how a part works so you understand what's wrong when there's a problem; they never make you feel rushed or talked down to. Great service!