Executive Nissan

My wife and I leased a vehicle and bought a vehicle here within the past few weeks. However, we've used them for the last decade and have never been disappointed. Even including a totaled car that they replaced quick and with ease several years ago. I can't say enough good about Executive Nissan. They have always been fair, direct, and easy to deal with. A complete no pressure buying atmosphere with the consumer in mind. I always dreaded car shopping but this place is a breeze. A quick tip... if you go ask for Chad, not only is he dapper as ****, he's super efficient and thorough. 5 stars and beyond.

I am very happy with my experience with Executive. I would happily purchase my next Nissan from Executive and tell others interested in quality vehicles, used, certified or new, to purchase from Executive. I was impressed with the pandemic protocols in place at Executive and I had piece of mind that both me and my car would be well cared for.

I've had a Nissan since 2016 and I love my car. I consider myself a loyal customer of the Nissan brand, but my most recent experience with Nissan as a corporation was extremely unpleasant. I just got off the phone after four hours of back and forth between three local dealerships and corporate trying to find someone who could tell me where my reimbursement checks were being mailed to.nnI've been trying to get information out of my new dealership for about two months now. After going back and forth with the financial advisor on cancellations he suddenly stopped responding. Come to find out, the financial advisor that was helping me no longer works there. No one picked up my request after his departure and didn't know anything about it. So I spent two weeks before the thanksgiving holiday trying to see if someone at the dealership could help. The customer loyalty manager got involved and told me she would call me back with any new information. This was before the holiday, and when I called back today she couldn't remember the details of my inquiry so I had to go over the whole thing for about the fifth time.nnI reached out to my former dealership (which had been recently bought out) to discuss these cancellations and confirm that if the reimbursements were sent to them that they had my new address on file. The former dealership said they couldn't help me because when they were bought out they gave all their records to the dealership two towns over. So I contact the third dealership to determine if they will be the ones to receive the reimbursement and confirm that they had my updated contact information. This dealership was also recently bought out and unable to help me.nnAfter going back and forth with the dealerships I called corporate. First of all, I hate automated systems and that's what you get when you call corporate. So I listen to all of the options, select the cancellations and warranties. I get transferred to someone with a poor connection. I could hear her saying hello over and over, but she couldn't hear me. So after a minutes she hangs up. I try calling back and go through the automated system again. I get connected with someone that I can understand and can also hear me; he was able to confirm that my cancellations were received, but could not tell me when and the status of the reimbursement or where the checks might be mailed to so he attempts to transfer me to someone else. The line doesn't transfer to another department and instead I end up back at the corporate automated system again..nnI go through the same automated list and make my selections. I am then patched through to another customer loyalty person who I cannot understand because she has a difficult to understand accent and the phone line quality is garbage (very quiet at max volume). About this time I am getting a call from my local dealership where the new vehicle was purchased from. I hang up with corporate and answer the incoming call. It's the loyalty manager from the new dealership and she called to tell me that she confirmed that my cancellation requests were received and to provide me with the policy numbers I already had. I am really glad it took two months to get that much information out of my dealership. I really miss the people who ran the my former dealership before they got bought out.nnI tried calling corporate again. I get another customer loyalty specialist on the line who inevitably fails to transfer me to the right department and go through the automated system for a fourth time. Finally, I get someone who knows how to transfer a line. After about four hours I finally got to speak to someone who could confirm the dates in which the cancellations were received, the dates the checks were mailed, the address they would be mailed to, and status of the one cancellation request still pending. It should not have taken four hours to find out that my reimbursement checks that should have arrived are still being toted around by USPS god-knows-where. I am still waiting, Nissan.

Alberto Binet went above and beyond to ensure my car was fixed in a timely manner and handle the other repair company’s poor customer service in releasing my extended warranty coverage. I will be recommending him to my friends and family. It was worth paying a deductible for better customer service despite the option of going to my warranties approved repair company.

Staff was very accommodating, shuttled me to and from work. The job was done quicker than estimated. Meghan handled my job professionally and courteously.