Bob Thomas Ford, Inc.

The buying process was fast and efficient and there were no typical games. The price was fair. I would definitely go back.

Bob Thomas Ford in Hamden Ct, Great company, Great Service , Very Good Customer Service. Appreciate them so much , they care about their Customers and you are treated with Respect. Thank You ♥ufe0f.

Salesperson David Larracuente was awesome! He went above & beyond my expectations! He got me approved for the car I wanted with everything I needed in it.

Think twice before buying at Bob Thomas Ford.nnI purchased a 2016 Ford F150 Lariat, listed at $30,000, from Bob Thomas Ford in August of 2019 upon being assured that the vehicle had undergone a thorough check-through by dealership mechanics. I was confident that I had made a quality purchase on a vehicle that would last me many years and had a pleasant experience with the seemingly knowledgeable and personable sales team. Despite exercising preventative caution and purchasing the Ford Extra Care Extended Service Plan, my ownership experience has been anything but pleasant.nnThree months into ownership a fuel pump module and catalytic converter spontaneously failed, and my vehicle repeatedly shut off while in motion. Less than 2 months later the same problem surfaced again, only this time more catastrophically. When both issues arose, the vehicle was taken to an Authorized Ford Service Center. While receiving the quote from the service center in February, service technicians uncovered a leak under the windshield that had resulted in massive corrosion damaging many wiring harnesses and the vehicle body control module which resulted in the catastrophic failure. They also informed me that the windshield was not a factory windshield and had been replaced before I bought the vehicle. Due to the extensiveness of the corrosion, this repair totaled $5000. The service technicians and a water damage appraiser from my insurance company mutually agreed that the corrosion resulting from the windshield leak had been there months prior to the vehicle’s purchase in August.nnAside from not being informed of the windshield’s replacement, it is evident that Bob Thomas Ford exercised negligence while inspecting the vehicle before my purchase. An additional note: within 3 weeks of owning the vehicle, I discovered supporting evidence of lazy inspection and servicing, as the trailer wiring harness was not connected behind the bumper, and the cabin air filter was improperly installed rendering it entirely ineffective. The water leak and negligence have resulted in total damages of $7,000 less than 6 months into ownership. Bob Thomas Ford has shifted all blame and denied any responsibility for the consequences of their negligence. Transparency and honesty should be paramount for a dealership who wishes to carry a positive reputation. Evidently Bob Thomas Ford refuses to abide by this principle and would rather ignore problems than solve them. I highly encourage any future customer to take this review to heart when considering Bob Thomas Ford as this situation speaks miles to their “attentive vehicle inspection” and the sad irony of “Quality means doing it right… When no one is looking” as stated by Henry Ford and posted on Bob Thomas’ website.

Worse ford dealer I have ever been to drove 40min to look at a brand new truck and all I got was sales man asking me for 20k down without even looking at my trade or running my credit when I asked who’s in charge he said I am with a Attitude . I am on my Second new ford and would never come back to this dealer! Sales manger also dose not wear a mask ud83dudc4dud83cudffd