CVS

Store staff are excellent, doesn’t hold true for pharmacy staff. Always rude, make you feel unwelcome. They appear busy, not my problem, but get rude if you need to wait for refill as I was out. Simply nasty staff. I’ve switched to Stop and Shop.

Clinton cvs has time and time again not filled my prescriptions although I know and that automated message text knows That my prescriptions should be filled, I find it insulting that they can override the insurance claiming it’s not able to be filled that day especially when I had to have the prescription changed from Madison cvs because they didn’t have enough in inventory to fill it to what the script called for ., before I got off the phone as asked the pharmacist if I was going to have any issues going to another cvs cause I needed my medication and I also had to contact my doctor to call it over to Clinton cvs which the pharmacist claimed no that the insurance put the prescription through it was authorized by my insurance company and cvs in Clinton still won’t fill this prescription which they aren’t the doctor and my how can they reject the insurance authorization . This just reminds my why I changed to Madison cvs where I’ve never truly had any issues ever with the pharmacist., I have almost lost my employment due to other prescriptions that the pharmacist will not fill but yet I know it’s time and do does the automated message from the cvs know I am ready to receive the refill . How about knowing I had a refill and the automated system knows telling me it’s ready for pick up I go to pick it up and the girl goes we had to call your doctor because we don’t have any refills left ., or I had to wait 8 days once for a very important medication which if not taken could send me to the ER and the girl didn’t care or wouldn’t even look further into this .. I was told I must have taken more than I should have . I think not that was so rude of the pharmacist ., they are completely abusive to me and unethical and Inhumane at that pharmacy overriding the insurance and taking matters into what they want never mind it’s not right at all ! Refills being deleted .. making me wait 8 days when it was supposed to be ready according to the automated messages . How can the pharmacist even justify his/her deplorable actions and behavior towards the customers who do have a doctor who regulates their medicine . I don’t need to have a pharmacist who’s above the doctor and insurance company ! It’s disgusting what cvs pharmacy in Clinton has put me through and all my meds are needed the day I am suppose to have filled NOT when that pharmacist thinks it’s ok and overriding all doctors and Insurances and Husky insurance is very strict so what is their issue Anyways ! They never look into the problem further and shrug their shoulders and I have left there in tears . Today I had to use a different pharmacy seeing I switched from Clinton cvs over 6 months ago to the Madison cvs and boy it just reminded me of the abuse tactics I once received there from the same girl working the window who is a snot and is always unhappy and miserable I even asked her before if she was ok . Who likes to deal with a miserable customer service clerk and then have with deal with an abusive pharmacists . I realized they have truly been messing with me since I’ve used Clinton cvs seeing the Madison cvs was ready to fill my prescription today and she told me the insurance has authorized this as well then my doctor had to call it to Clinton cvs and wham no you now have to wait ! This is wrong and I have screenshotted all the automated messages from awhile ago and I’m gonna find out about legal council .

Very nice store. And the people who work there are amazing as well!!!

Worst pharmacy ever, rude, cuts you off, incorrect prescriptions, blames the doctors

With great pleasure, my wife and I, want to report a most favorable experience this week when getting vaccinations. Jeff was clear with directions, efficient and very pleasurable. We had several questions and he attended to those questions with accuracy and a smile. The vaccines were administered by the Pharmacist, Lan. The pharmacy was busy and yet she took great care to assure we were comfortable and alleviated any anxieties we had with the simple process of getting the injection. We highly recommend the CVS in Clinton, CT.