Saybrook Ford

Dishonest and not trustworthy. We bought a used Audi Q5, which an hour after purchase began leaking raw gasoline fumes into the passenger compartment. The toxic fumes could have killed us, we had headaches and became nauseous. In all reality this situation was really dangerous and life threatening.nWhen I called the dealer they said “don’t worry we will take care of it” and showed genuine concern. We went back the next day (we live 70 miles away) and they confirmed the gas odor but could not at that time assess where it came from, and said that we should come back and “they will take care it, don’t worry”.nSaybrook Ford booked a service appointment at my local Audi dealer in an attempt to foist the problem onto someone else. When Audi said they would not fix it on recall (it would be a $1,550 repair) we were told to pick up the car. Saybrook Ford, who booked the appointment, would not pay for the diagnostic fee and we had to pay their bill for the Audi dealer to release the car to us. From that point on Saybrook Ford denied any responsibility and would no longer return my calls, despite many attempts. The manager, Andrew, in our last conversation even said “go ahead and place your bad reviews, I really don’t care it all gets lost with time anyway”(I hadn’t even threatened to do so). I have realistic expectations when buying a used car, but by law it needs to be “road safe”, a fuel leak into the passenger cabin is certainly not road safe. There were other promises they failed to keep as well. Take your business elsewhere, as this dealers lack of integrity is ingrained throughout the company, from the owner, manager, sales staff, service manager, and all the way down.

Everyone was really helpful. Guy got me the rate, Andrew got me the deal and Mike made it really easy. I am very happy with my suv and will tell all my friends.

I went to Saybrook Ford to drop-off my truck and none of the mechanics were wearing masks. Unlike some people, that doesn't bother me. A couple of the mechanics walked past me while I was standing in line waiting to drop-off my truck, no big deal. Here is where it gets interesting, they told me I had to put a mask on. I, the customer have to put a mask on but the employees don't. I did not drop my truck off, had everyone been wearing a mask I would have put one on and given them my business.nI've had issues with them in the past and wasn't going to go there again, I won't make that mistake again.

Simply put, I experienced GREATNESS with both customer service and vehicle choice. I was in no hurry to buy, but I was shown beautiful vehicles and fair prices were presented. I really appreciate Arvey's patience and energy with showing me vehicles. Thank you Andrew for being creative and making the vehicle affordable for me. I believe I received more than I bargained for. Thank you!

Purchased a new car from here and the process was very smooth. No pushy salesmen, either. Anthony and the staff are super nice and very accommodating.